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Sales Apprentice
ArcelorMittal Distribution Solutions UK Ltd
Birkenhead (CH41 3HZ)
Closes in 22 days (Friday 23 October 2026 at 11:59pm)
Posted on 29 September 2026
Summary
The apprentice will undertake a range of sales administrative duties and support the sales team in all activities, ensuring that the administrative processes required to fulfil customer orders are efficiently dealt with, whilst following all HS & E guidance. In-depth training will be provided in all sales areas.
Wage
£15,113.28 to £24,011.22, depending on your age
National Minimum Wage
Minimum wage rates (opens in new tab) up to 20 years old: £10.85 per hour
21 years or older: £12.71 per hour
Training course
Customer service practitioner (level 2)
Hours
Monday to Thursday - 08:30am-05:00pm
Friday - 08:30am - 03:00pm
50 minute unpaid lunch break per day
36 hours 20 minutes a week
Start date
Monday 2 November 2026
Duration
1 year 3 months
Positions available
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
- Follow the AMDS Health & Safety policies and procedures reporting any safety issues or breaches of the rules.
- Assist with the collation of Test Certificates daily.
- Raise sales orders and pass onto production planning for allocation and planning.
- Work closely with designated sales executives supporting them in customer relationships and the recruitment of business.
- Engaging with new customers and contacts.
- Ensure that the administrative processes required to fulfil customer orders is organised and carried out efficiently, i.e. orders, reply to enquiries related to lead times and stocks whenever appropriate.
- Highlight to line manager any stock problems that arise.
- Check that all documentation / information received from the customer is clear, precise and acceptable in terms of quantity, size/gauge, specifications, price, delivery dates etc.
- Any other duties as required by the business.
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Where you'll work
Cathcart Quay
Birkenhead CH41 3HZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SR APPRENTICESHIPS LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents:
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment:
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment:
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment:
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
More training information:
SR Apprenticeships is a leading national training provider delivering Apprenticeship programmes throughout the UK.
Requirements
Essential qualifications
- GCSE in: English (grade C/4/Pass)
- Maths (grade C/4/Pass)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Attention to detail
- Team working
- Initiative
- Microsoft Excel
- Microsoft Word
- Conscientious
- Punctual
About this employer
Specialising in the processing of flat carbon steels to meet customers’ needs in terms of product characteristics, shapes and dimensions.
https://ssc.arcelormittal.com/ (opens in new tab)
Company benefits
- 33 days holiday allowance
- Pension
- Life assurance amounting to 4x salary
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
On successful completion of Year 1 (Customer Services L2), then a second year may be offered (Customer Services L3).
Ask a question
The contact for this apprenticeship is:
SR APPRENTICESHIPS LIMITED
The reference code for this apprenticeship is VAC2000055930.
Apply now
Closes in 22 days (Friday 23 October 2026 at 11:59pm)
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