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Who we are:
AerSale® is a global leader and market innovator specializing in aviation products and services to meet the growing demand for aftermarket support in global passenger, cargo, and government segments. Featuring complete aircraft nose-to-tail, value-added offerings, including Aircraft & Component Maintenance, Repair and Overhaul Services (MRO), Aircraft & Engine Sales and Leasing, Used Serviceable Material (USM) Sales and Parts Exchange, Flight Equipment Asset Management Services, Internally developed aircraft and component modifications (engineered solutions) designed to enhance aircraft performance and operating economics (e.g. AerSale®, AerTrak® and AerAware).
For more information, visit us at www.aersale.com.
Job Description:
Key Responsibilities:
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Sales Order & Purchase Order Processing
- Receive and process purchase orders from the assigned Account Manager
- Enter sales orders accurately into the system
- Verify customer credit status prior to order release
- Create work orders for items requiring shop or repair services
- Generate pick tickets and coordinate with shipping when orders are ready
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Shipping & Customer Communication
- Prepare and send airway bill (AWB) information to customer contacts
- Track shipment status and confirm delivery details
- Proactively communicate shipping updates or delays to the Account Manager
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Repair & RMA Management
- Process all Return Material Authorizations (RMAs)
- Coordinate with the internal RMA group to ensure proper handling
- Issue RMAs and send documentation to customers
- Track repair orders and maintain status updates
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Repair Information & Quoting Support
- Acquire repair and technical information needed for customer quotes
- Enter repair data into the system accurately and promptly
- Ensure the Account Manager has complete information to quote customers in a timely manner
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Order Tracking & Internal Communication
- Monitor all assigned sales and repair orders from receipt through shipment
- Communicate real-time updates to the Account Manager, including expected ship dates, delays, or repair progress
- Act as a liaison between Sales, Repairs, Shipping, and Finance
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Training & Career Development
- Learn all core sales functions, systems, and processes
- Receive ongoing training to develop into an Account Manager
- Participate in a structured growth path aligned with sales career progression
- Serve as a feeder role for future Account Managers as current Account Managers advance
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Requirements
Education and Experience:
- H.S. diploma or G.E.D. certificate.
- Entry-level position with a minimum of one (1) year of data entry. Strong data entry skills alpha and numeric with a high level of accuracy.
- Must be proficient in Microsoft Windows/Microsoft Office (Word & Excel).
- Previous experience in sales support, order processing, or customer service
- Experience working with customer service administration tasks
- Aviation or technical industry experience a plus
Skills and Abilities:
- Strong organizational and time-management skills
- High attention to detail and accuracy
- Excellent written and verbal communication skills
- Ability to manage multiple orders and priorities simultaneously
- Proficiency in ERP or sales order systems (or ability to learn quickly)
- Team-oriented mindset with a proactive, service-driven approach
Physical Requirements:
- Must be able to use hands and arms for repetitive movements, such as movement of wrists, hands, fingers while typing.
- May occasionally be required to lift and carry up to 20lbs.
If you would like to see your career take flight, apply today!
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