The Silkroad Interiors & Flooring
Sales Assistant
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Salary: £26,436.80- £28,000 pro-rata
Working Hours: Part-time, 16-24 hours per week, days TBD plus holiday cover
Location: Haslemere Showroom – The Silkroad, 66-68 Wey Hill, Haslemere, Surrey, GU27 1HN
Benefits We Offer:
- Competitive salary
- A friendly and welcoming team
- Full product and showroom training
- Staff Discounts
- Pension
- 20 days holiday pro-rata plus bank holidays
- Company Events
About the Role:
We are looking for a friendly, enthusiastic and motivated Sales & Showroom Assistant to join our specialist flooring showroom. You will be the first point of contact for many of our customers, helping them find the perfect flooring for their home. Our showroom offers a wide range of carpets, wood flooring, luxury vinyl tile (LVT) and stair runners, so an interest in interiors and home improvements is highly desirable. The role involves providing expert and friendly advice, preparing quotations, converting enquiries into sales and support customers throughout their flooring journey – from initial enquiry to ordering and installation.
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Previous flooring or sales experience is an advantage but we are happy to provide training to the right person.
Key Responsibilities:
- Welcome customers into the showroom and provide a warm, professional and knowledgeable service
- Establish customers requirements, preferences lifestyle needs and budget
- Advise customers on suitable flooring options
- Prepare accurate quotations and sales orders
- Follow up enquiries and quotations to maximise sales opportunities
- Arrange appointments for onsite appointments
- Ensure measurements, product specifications and customer requirements are recorded accurately
- Liaise with suppliers regarding product availability, lead times and orders
- Keep customers informed on order progress, delivery and fitting dates
General Duties:
- Maintain a clean, tidy and welcoming showroom at all times
- Answer telephone calls, emails and customer enquiries
- Process payments and sales documentation accurately
- Assist with stock and sample management
- Keep up to date with new flooring products, trends and promotions
- Support other members of the team when required
- Carry out general administrative duties
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Skills & Experience:
Essential:
- Excellent customer service and communication skills
- Confident, friendly and professional manner
- Strong attention to detail
- Good organisational and time management skills
- Good computer skills
- Ability to work independently and as part of a small team
- A genuine interest in interiors, flooring and home improvements
Desirable:
- Previous experience in flooring, interiors, retail sales or a showroom environment
- Knowledge of flooring
Full product and system training will be provided where required.
Personal Qualities:
We are looking for someone who is:
- Friendly and approachable, with a good sense of humour
- Organised
- Reliable and professional
- Attentive to detail
- Enthusiastic and willing to learn
- A team player
How to Apply:
Please send your CV to Amy Baker – flooring@thesilkroaduk.co.uk
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