GLOBE-TROTTER
Sales Assistant
City of Westminster
Posted about 22 hours ago
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We are looking for a Sales Assistant to support our concession stores performance and profitability, with a focus on providing excellent customer service.
Key Duties and Responsibilities
- Be an ambassador of the Globe-Trotter brand, proactively manage relationships with internal and external partners
- Ensuring high levels of customers satisfaction through the delivery of outstanding customer service, always aiming to exceed customer expectations
- Create customer loyalty by capturing and adapting your advice to the individual customers’ needs and develop a strong relationship with each customer
- Be knowledgeable about all Globe-Trotter products
- Ensure store layouts are reflective of customer traffic flow to maximise sales, customer satisfaction, store presentation/appearance, image and ergonomics for customers
- Manage upkeep and condition of all equipment, fixtures and fabrics of shop premises
- Be confident to make decisions with customer issues and deal with complaints effectively to maintain the brands reputation.
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Requirements of the role
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- A strong understanding of Luxury retail and sales experience is essential.
- Excellent communication and relationship building skills, with the ability to adapt to your audience.
- Be resilient with the ability to keep calm under pressure.
- Experience in sales generation and managing the achievement of sales results.
- Flexibility to work non-traditional hours, including days, evenings, weekends and holidays.
- Knowledge of additional languages would be advantageous.
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Skills
Luxury Retail
Sales Generation
Customer Service
Relationship Building
Complaint Handling
Store Presentation
Communication Skills
Customer Loyalty
Retail Operations