Productivity and contribution

• Role model regarding the attendance & complying with company code of conduct.
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
• Recording accurately the client data to the feedback sheet.
• Maintain the cleanliness and implementation of the security measures at the boutique according to agreed standards.
• Implement all comments have been raised up by Commercial team effectively.
• Ensure applying mystery shopper attributes to achieve good result by following the daily checklists.
• Supports the day-to-day operations of sales and provide appropriate support to verify their compliance with business standards and procedures.

Qualifications

• Bright, enthusiastic personality with a real drive to achieve sales and manage customer service expectations at a Luxury level
• Ability to work within a small team, helping to achieve sales goals
• Dynamic attitude; able to take direction and complete tasks in a timely fashion
• Strong knowledge of Microsoft word programs (power point, word and excel)
• Highly developed interpersonal, organizational and communication skills
• Ability to speak publicly with confidence and poise.
• Passion for learning a wide-range of skills that will carry through a variety of career paths
• Ability to multi-task and react with flexibility.
• Very strong organizational skills with a focus on follow through.
• Have a flair for communicating with different types of customers and managing people.
• Work as a collaborative team member, always available to assist boutique manager, colleagues, customers, etc.
• Target-oriented with integrity in dealing with precious Jewellery.
• Ability to speak conversational Arabic and/or read Arabic Calligraphy is a big plus

Working Hours

• 20 hours per week, with flexibility across a 7-day week to accommodate staff days off and weekends
• Flexibility to work at short notice where and when required
• Flexibility to increase working hours where needed, especially during holiday periods of other staff members, and busy periods (i.e. Summer holidays and Christmas)

Competencies

Believe In Magic

• Being enthusiastic and committed to what you are doing inside the organization. Stay focused & continual aim to improve / reach success no matter what setbacks on your way.

Always Bring “A” Game

• High level of optimism and a "can do" Orientation. A willingness to support and be a part of a team in multiple activities and stay motivated to accomplish the goal while facing obstacles. Works effectively with and supports colleagues, fostering a positive and collaborative environment.

Being customer focus

• Having the ability to understand internal/external needs and concerns in the short to long-term and to provide sound recommendations and/or solutions. Focusing efforts on understanding, meeting, and exceeding customer needs.

Get It Done. RIGHT

• Consistently achieves high levels of results while setting standards of excellence & quality. Seizes all opportunities to in order to get the job done. Pay attention to details and pursues quality in accomplishing tasks.

Be Real

• Behave in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics. Earns others’ trust and respect through consistent honesty and professionalism in all interactions.

Be Creative

• Ability to generate non-traditional yet practical ideas that would serve a business purpose and identify & develop new methods, approaches, systems or tools that best suit different situations and generate business results.

Learn & Teach

• Fostering learning and development culture.
• Willingness to delegate responsibility, work with others, and coach to develop their capabilities.