Mappin & Webb.
Sales Associate
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Company Description
Mappin & Webb is a heritage British luxury brand with over 240 years of tradition, renowned for its timeless craftsmanship, superior quality, and contemporary design. The company offers fine jewellery, watches, glassware, silverware, and luxury lifestyle accessories to discerning clients. Its history dates back to 1775, with a legacy that includes Royal Warrants, international royal commissions, and the prestigious role of The Crown Jeweller. Today, Mappin & Webb remains synonymous with quality, care, and expertise, while continuing to grow through its established online presence and ecommerce platform at mappinandwebb.com.
Role Description
The Sales Associate is a full-time, on-site position based in Glasgow City, focused on delivering an exceptional client experience in a luxury retail environment. Day-to-day responsibilities include:
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- Welcoming and advising clients
- Presenting products with in-depth knowledge
- Supporting clients in selecting jewellery, watches, and accessories that meet their needs
- Handling sales transactions
- Maintaining visual merchandising standards
- Ensuring that the store environment reflects the brand’s heritage and values
- Assisting with stock management
- Responding to client inquiries
- Collaborating with colleagues to meet sales targets and uphold high levels of service
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Qualifications
- Strong customer service and client relationship skills, with the ability to provide personalized and attentive support in a luxury retail setting.
- Sales and retail experience, including confident product presentation, upselling, and achieving individual and team sales targets.
- Excellent communication and interpersonal skills, with a professional and polished manner suitable for a high-end brand.
- Attention to detail in visual merchandising, store presentation, and the handling of high-value items.
- Comfort with basic technology and point-of-sale systems; familiarity with ecommerce or omnichannel retail is an advantage.
- Strong organizational skills and reliability, including punctuality and the ability to work flexible retail hours, including weekends and holidays.
- Interest in jewellery, watches, and luxury goods; previous experience in the luxury sector is beneficial but not essential.
- Ability to work collaboratively in a team, as well as independently, while demonstrating integrity and respect for colleagues and clients.
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