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Position Summary
The Loeffler Randall Retail Sales Associate will embody a positive customer centric attitude and focus on creating lasting relationships with each guest in store. They will provide an energetic environment around the product and create thoughtful experiences for anyone who enters the store. This role will act as a brand ambassador that reflects the company’s values, aesthetics, and entrepreneurial environment.
Essential Functions
- Greet and engage with each customer
- Facilitate an energized pace and service-oriented mindset
- Provide courteous, helpful, and efficient service to customers in all areas of the store, including the sales floor and fitting area
- Speak effectively to product knowledge, including how items fit, material information, sustainability, and other key features to assist customers in their purchasing decisions
- Share brand and company story, including charity partners, sustainability efforts, and other areas important to our business to engage and educate customers
- Maintain productive customer relationships and provide an approachable, inspiring and personalized shopping experience
- Engage with the local community and partake in store events and outreach opportunities
- Participate in special in-store events
- Utilize slow periods by connecting with clientele on new product, sales, and follow up on their recent purchases
- Uphold all store policies and procedures
- Write a thorough e-mail recap of sales, traffic, and customer connections when closing the store
- Manage the opening and closing store checklist
- Field and communicate all customer service needs and train associates on situational interactions
- Participate in regular inventory counts and communicate and store shrinkage
- Uphold the high standard of organization and cleanliness on the sales floor, back stock area, fitting room, and restrooms
- Maintain integrity of all visual display presentations
- Support Retail Management in projects as needed
- Utilize the website and team to stay up to date with LR product launches, company news and community outreach
- Adhere to the dress code and inspire the retail team by bringing your personal style to the role and dressing in LR inspired looks
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Education and Experience
- Minimum high school diploma or equivalent
- Minimum of 1 year of retail experience
Knowledge, Skills and Abilities
- Experience in a retail environment, understanding customer service standards, including providing courteous, helpful, and efficient service
- Awareness of effective sales strategies and techniques for engaging customers and driving sales
- Strong verbal communication skills for greeting customers, sharing product knowledge, and conveying the brand story
- Ability to engage and connect with customers, providing an inspiring and personalized shopping experience
- Ability to adapt to a fast-paced retail environment and facilitate an energized pace in the store
- Ability to stay informed and up to date with product launches, company news, and community outreach efforts
- Ability to represent the brand in a positive and professional manner, both in-store and during community outreach activities
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Physical Requirements
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to stand and walk for extended periods (often 8 hours or more).
- Frequent movement around the store, including bending, stooping, reaching, and crouching.
- Ability to lift and carry items typically weighing up to 25-50 pounds.
- Maintain a high energy level; comfortable performing multi-faceted projects in conjunction with day-to-day activities
- Regularly required to speak clearly and hear the spoken word as well
- Regularly required to read and write clearly
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