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About the Role
Nordic Knots is a Swedish design house building a new standard for rugs and home. We are growing fast and expanding our physical footprint. We will soon be opening our first concession at Harvey Nichols in Knightsbridge in London, and are recruiting the team to represent Nordic Knots as true brand ambassadors and knowledgeable consultants.
You will be the face of Nordic Knots within one of the city's most iconic department stores, responsible for driving sales, delivering an elevated client experience, and ensuring the shop-in-shop is impeccably presented and operationally seamless. We're looking for someone with a strong sense of design, interiors and luxury sales, who can work closely with the Harvey Nichols team while championing our brand standards, aesthetic and service approach.
As part of our Retail Team at Nordic Knots, you enjoy connecting with people, you are passionate about interior design, and motivated to help the brand build lasting client relationships. You bring warmth, expertise, and commercial awareness to every interaction, ensuring clients feel inspired and supported. The ideal candidate has a background in retail and interior design or category-specific experience in rugs, curtains, and home textiles.
Key Responsibilities
- Client Engagement & Sales: Deliver exceptional service in-store to both private clients and design professionals, offering knowledgeable guidance on our collection of rugs, curtains, and textiles, converting sales through engaging, personalised interactions
- Support & Administration: Manage follow-ups, quotations, and client communication with accuracy and efficiency, maintaining a service-driven and proactive approach
- Showroom Presentation: Maintain upkeep of spatial design and showroom presentation in accordance with brand & styling guidelines through meticulous organisation and attention to detail
- Sample Inventory & Logistics: Support ordering, deliveries, and supply management for product samples and store operations
- Product Learning: Complement product training with a proactive approach to using available resources to continuously deepen product knowledge
- Systems & Tools: Utilise available tools and systems effectively to support a seamless client journey
- Budget Ownership: Eagerly and comfortably work towards achieving and exceeding ambitious store sales targets and KPIs
- Concession Liaison: Build strong working relationships with Harvey Nichols floor management and staff, ensuring smooth day-to-day collaboration and alignment with store operating procedures
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Qualifications & Experience
- Experience in premium retail or a background in interior design
- Category knowledge in rugs, curtains, or home textiles preferred
- Excellent interpersonal and communication skills with a refined client service approach
- Organised and detail-oriented with the ability to balance client-facing duties and operational tasks
- Commercially minded & motivated by delivering results while upholding high standards of service
- Proactive & hands-on team player
- Flexible availability with the requirement to work on weekends
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About Nordic Knots
Nordic Knots was founded in 2016 by Liza B Laserow, Fabian Berglund and Felix Berglund. We are a fast-growing direct-to-consumer Scandinavian interior design brand with the USA as the major market. Nordic Knots was born from a culture of thoughtful design that lasts beyond seasons and trends. Fusing function and aesthetics with a Scandinavian sensibility, we craft timeless textiles for the modern home. We believe that great textiles are foundational and can transform a house into a harmonious home – framing the most beautifully curated lives. The head office as well as the flagship store is located at Birger Jarlsgatan in central Stockholm. We have a second store in New York, and are growing our team in the USA, Sweden and now also in the UK.
What we offer
We are a fun and driven team with high ambitions. We have an entrepreneurial and open-minded culture where new ideas and suggestions for improvements are valued and encouraged. At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up.
At Nordic Knots we stand for a diverse and inclusive workforce. We seek talented individuals who bring a range of perspectives and inspired ideas. We welcome all applicants eager to join a dynamic team.
We are open to applicants wishing to work on both a Full-Time or Part-Time basis.
Location
Harvey Nichols, Knightsbridge, London.
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