Anker Innovations
Sales Associate
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Position: Sales Associate
Location: Westfield: 0019, Westfield London Shopping Centre, Ariel Way, London, W12 7GB
About the Company
We started in 2011 with one engineer's belief: that great technology shouldn't be complicated, fragile, or out of reach. Founded by Steven Yang, we grew from a small team into one of the world's leading consumer-electronics brands, earning trust product by product. Today our family spans Soundcore audio, eufy smart home, Nebula projectors, and Anker SOLIX energy — each built on one idea: make technology that simply works, then keep making it better. That idea runs deeper than our products. We work by first principles, the pursuit of excellence, and growing together — we start from what's true rather than conventional, hold ourselves to a standard that keeps rising, and build each other up as we go. Our mission is relentless innovation that unlocks new possibilities, and our ambition is to be a brand the world genuinely loves. Now we're bringing that same energy to our own retail stores — places where online and in-store blend into one seamless visit, and where our people are the difference.
About the Role
This is not a shelf-stacking job. You'll be the warm, energised first hello that turns a passer-by into a customer — an ambassador for Anker on the shop floor. One moment you're helping someone pick their first power bank, the next you're kitting out a family's whole smart home. You'll demo the tech, match people to the product that fits their life, and own the moment they go from browsing to believing — the moment they're so delighted they can't wait to tell someone about it. You'll build real product knowledge — not just memorise specs — across Anker Charging, Soundcore Audio, eufy Smart Home and Anker SOLIX, so every recommendation is genuinely right for the person in front of you. And you'll keep that fresh, bringing new launches to life through demos and in-store events. You'll also master the whole journey — click & collect, returns, our app in store. When the floor's quiet, you'll pitch in wherever the team needs you, from sales floor to stockroom — and through it all, handle customer data with care and discretion, and help build a place that's open, respectful, and inclusive, somewhere both customers and colleagues look forward to being.
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Responsibilities
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- Be the warm, energised first hello that turns a passer-by into a customer.
- Help customers pick products that fit their needs.
- Demo technology and match people to the right products.
- Build real product knowledge across Anker's offerings.
- Bring new launches to life through demos and in-store events.
- Master the whole customer journey including click & collect and returns.
- Assist wherever the team needs you, from sales floor to stockroom.
- Handle customer data with care and discretion.
- Help build an open, respectful, and inclusive environment.
Qualifications
- Flexible availability, including weekends.
- Experience in retail, customer service, hospitality, or a similar customer-facing role.
Required Skills
- Enthusiasm for consumer technology and a solid technical understanding.
- Confidence with digital tools, apps, and online-ordering processes.
- The ability to support multiple customers at once in a fast-paced environment.
- Strong communication and a genuine interest in tailored recommendations.
- Team spirit and self-initiative.
Preferred Skills
- Experience in a busy retail environment.
- Knowledge of Anker products.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
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