Balmain
Sales Associate - Bicester Village H/F
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BALMAIN
BALMAIN is a French luxury fashion house founded in 1945 by Pierre Balmain, the visionary behind the iconic "New French Style." Under the creative leadership of French-born designer Antonin Tron, the Maison stands for contemporary elegance, honoring over 80 years of heritage. BALMAIN embodies savoir-faire, culture, and sensuality, offering a style that is radiant, precise, and bold - a perfect reinterpretation of its founder's architectural approach to movement. The Maison's collections span women's and men's ready-to-wear, accessories, Balmain Beauty, inspired by its legendary mid-20th century fragrances, and signature eyewear, all reflecting the Maison's distinctive identity.
Join our team in Bicester Village!
As a member of our team, you will embody the Balmain Store experience and act as a true ambassador of our brand.
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Reporting to the Store Management, your responsibilities will include:
- Welcoming clients and ensuring first-class, personalised customer service throughout their visit;
- Acting as a genuine Brand Ambassador by building client loyalty and confidence, and maximising profitable sales;
- Supporting the Sales Team to ensure smooth and successful transactions with clients;
- Assisting both on and off the sales floor;
- Contributing to visual merchandising guidelines and back-of-house duties such as shipping and inventory control;
- Collecting clients' CRM details to nurture the relationship and build a client book, ensuring personalised follow-up;
- Actively developing product knowledge by staying up to date with fashion trends, taking part in in-store training, and keeping informed on all product lines;
- Supporting stock control and management.
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Profile:
- You have at least 2 years' experience in a similar role within a strong Luxury House.
- You are familiar with luxury brand service standards and bring an existing client book of potential high-value clients.
- You demonstrate regular attendance and punctuality, and the ability to interact professionally with management and colleagues.
- You have excellent verbal and written communication skills, along with strong organisational, multitasking, and prioritisation abilities.
- Fluency in English is mandatory. A second language would be a plus.
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