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Position: Sales Associate (full-time)
Start date: immediately
Location: Selfridges, London
FRAME is a modern fashion brand celebrated for its refined aesthetic and effortless approach to everyday dressing. Since its founding in 2012, FRAME has become synonymous with contemporary luxury rooted in quality craftsmanship and cultural relevance.
Bridging California’s ease and Parisian sophistication, FRAME draws inspiration from the worlds of fashion, art, design, and lifestyle creating collections that capture a timeless yet modern sensibility. Beyond fashion, the world of FRAME continues to expand through meaningful cultural collaborations from hotels to auction houses, establishing the brand as a destination where style, creativity, and culture intersect.
Today, FRAME is recognized globally for its ready-to-wear, denim, and accessories, with more than 20 stores across North America, Europe, and Asia, and distribution through leading department stores and boutiques worldwide.
Role Overview
As a Sales Associate at FRAME, you will be the face of our brand, delivering exceptional customer service while achieving sales goals. Your passion for fashion, attention to detail, and ability to connect with clients will ensure an outstanding in-store experience.
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Requirements and Responsibilities
Customer Experience
- Provide exceptional customer service by understanding and addressing client needs.
- Build and maintain long-term relationships with clients through personalized styling advice and follow-up.
Sales Performance
- Meet or exceed individual and store sales targets.
- Upsell and cross-sell complementary products where appropriate.
- Contribute to store profitability by maximizing sales opportunities.
Brand Representation
- Act as a brand ambassador, embodying FRAME’s values and aesthetic.
- Maintain an in-depth knowledge of FRAME’s collections, materials, and fit.
Store Operations
- Ensure the sales floor is clean, organized, and visually appealing.
- Assist in receiving and processing shipments, and replenishing stock as needed.
Team Collaboration
- Work closely with your team to ensure a seamless shopping experience for clients.
- Participate in team meetings, product training sessions, and feedback discussions.
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Qualifications
- 2+ retail or sales experience in a high-end environment.
- A passion for fashion and knowledge of current trends.
- Attention to detail.
- Strong interpersonal and communication skills.
- Ability to multitask and thrive in a fast-paced environment.
- Strong teamwork and collaboration skills.
- Flexibility to work weekends, holidays, and varying shifts.
- Experience with POS systems or retail software is an advantage.
- Familiarity with retail KPIs and sales performance metrics.
- Working proficiency in English is required.
- Additional language skills are appreciated.
- A positive, outgoing, high-energy personality.
- Work authorization for the UK.
What we Offer
- The opportunity to join a fast-growing fashion house.
- Uniform Allowance
- Commissions on Sales
- Employee discounts including partner brands
- The chance to work alongside an international, dynamic, and motivated team.
Join the FRAME team and help us deliver an unforgettable shopping experience that celebrates timeless style and modern living.
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