Fortnum & Mason
Sales Associate - Hampers (37.5h)
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A Fortnum's hamper is the gift that is guaranteed to light up any loved one's face. For more than 300 years, we've been creating exceptional hampers that are filled with an array of gastronomic pleasures, from our handmade chocolates, to outstanding wines, and everything in between.
About Fortnum & Mason
Fortnum & Mason are looking for an exceptional Sales Associate to join our incredible Hamper Ordering department in our Flagship Piccadilly store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer.
Role Overview
Reporting to the Floor Manager, our Sales Associate will provide exceptional service to our customers on the shop floor, using our ordering system to assist them in sending hampers across the world, and ensuring that departmental KPI’s are reached through both individual excellence and teamwork.
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Key Responsibilities
- Provide exceptional service to customers on the shop floor
- Utilize our ordering system to assist customers in sending hampers worldwide
- Ensure departmental KPI’s are reached through individual excellence and teamwork
- Engage customers with product knowledge
Why Work For Us
- Competitive hourly rate + paid overtime
- Discretionary annual bonus (up to 5% of salary)*
- Up to 40% store and restaurant discounts*
- Subsidised staff restaurant using Fortnum’s ingredients
- 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
- Matched pension scheme and career development opportunities
- Annual staff party and incredible gifts after 5 years *Subject to terms and conditions
What We Are Looking For
- Genuine passion for all things Fortnum’s
- Previous experience in a relevant role
- Enjoy creating a sense of pleasure for our customers
- Ready to learn our products inside-out and demonstrate a constant hunger for knowledge
- Ability to work 37.5 hours weekly on a rotating rota (including weekends)
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Our Commitment
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
Recognition
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
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