SUMMERILL & BISHOP LIMITED
Sales Associate Luxury Tableware
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Company Description
Summerill and Bishop isn’t your usual homewares brand. Founded by two great friends with a truly effortless and unique sense of style, Summerill and Bishop brings the most beautiful tableware and unique handcrafted accessories perfect for any occasion.
We’ve created something special – we believe that the table is the heart of the home, the place where families share the day-to-day, where big decisions and announcements are made, where those most important to you gather for meals and celebrations. We are looking for the next superstar to join our team and would love to hear from someone with a keen eye for style & tablescaping and above all love and passion for excellent shopping experience.
Role Description
This is a full-time, on-site role based in London for a Sales Associate in Luxury Tableware at SUMMERILL & BISHOP. You will work closely with the team in assisting all aspects of the running of our boutiques and driving excellent service by welcoming our clients and helping us deliver the perfect customer experience for this beautiful brand.
- Passion for the brand and table settings
- Offering a friendly and welcoming service with a smile and excellent experience to all our customers
- Customer service management through live chat, online & virtual sales.
- Key Holding & Day to Day Running of the Boutiques
- Attention to detail, ensuring great boutique standards, on the shop floor, as well as in the back of house areas.
- Beautiful presentation of stock which will also include ironing of linens for display.
- Promoting and selling our products in a friendly and warm manner
- Attending to customers' needs and enquiries, acting on comments and feedback to improve experience
- Handling of POS system and reporting of sales and customer feedback when on duty
- Managing Customer Experience through Gorgias Portal as well as Shopify and Brightpearl
- Digital Retail experience is a must – experience using digital POS, shipping platforms & good knowledge of Excel, Word, PowerPoint, Live Chat
- Good written skills to manage incoming and outgoing emails
- Creating presentations for clients and proposals and virtual client management
- Processing orders, ensuring that all items are prepared, gift wrapped, packed and delivered to the highest standards
- Working with different platforms for shipping and putting together commercial invoices for export.
- Receiving and checking of stock, manual handling including lifting boxes and managing stock levels between the boutiques
- Inventory management & all matters regarding the daily operations of the boutiques.
- Ability to multi-task and maintain a client facing smile at all times
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Qualifications
- Proven experience in luxury retail sales, customer service, and client relationship management
- Knowledge of luxury goods, tableware, or homeware is an advantage
- Strong communication, interpersonal, and presentation skills
- Attention to detail, organizational ability, and commitment to high-quality standards
- Proficiency in using point-of-sale systems and inventory software
- Flexibility to work weekends, holidays, and with a team in a dynamic environment
- Passion for luxury design and an appreciation for craftsmanship
- High initiative and assertiveness and positive can-do attitude
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