Richemont
Sales Associate - New Bond Street
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Richemont - Chloe Sales Associate (Stylist)
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches, and high-end accessories. Each Maison proudly embodies a tradition of style, quality, and craftsmanship, and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
A Chloe Sales Associate (Stylist) is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.
How Will You Make an Impact?
A Client Relationship Owner:
- Delivers exceptional customer service and takes pride in developing long-term relationships
- Is aware of CRM targets and actively engages in all actions to reach them
- Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
- Consistently captures client data and takes notes of all qualitative information
- Knows their portfolio of clients
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An Omnichannel Business Partner:
- Has at heart to offer excellent client service and delivers strong business performance
- Uses all omnichannel services available to grow sales
- Is aware of boutique and individual sales and KPIs targets and actively engages in all actions to reach them
- Actively completes trainings and participates in all commercial activities set by Boutique Management
- Consistently works to achieve given sales, KPIs, and CRM targets
- Is aware of local trading environment and competitors’ activities
An Operations Excellence Supporter:
- Ensures impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managers
- Proactively informs boutique management of any structural repair needed in store to ensure a luxurious environment at all times
- Implements all guidelines related to store and BOH management and participates in inventories
- Supports after-sales clients and follows up to ensure impeccable after-sales service
- Complies with established Richemont policies and standards
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How Will You Experience Success with Us?
We look for people who demonstrate entrepreneurship, who cherish togetherness, and strive for excellence, who embrace creativity and who aim to have a positive impact. An additional language would be beneficial, in particular Mandarin or Arabic.
How Do We Keep You Smiling?
As a significant member of the Chloe community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility, and offering various opportunities to enhance both your personal and professional development.
Your Journey with Us:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals.
#Richemont #WeCraftTheFuture
In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.
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Jessica, London
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