REISS
Sales Associate | Part Time (8 hours)
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Positively promotes the brand
- Represents the brand to the highest standard in their personal styling, grooming standards, demeanour and overall appearance
- Confident in conveying to customers their knowledge of brand history, design process and our global omni-channel business
- Conducts themselves in line with company values
- Adapts well to change
- Takes pride in the store in maintaining all aspects of silent-service, brand standards and store cleanliness
Inquisitive and keeps up to date with company news
Provides an elevated customer experience
- Delivers a personalised service experience using the Reiss Experience CIC philosophy, across all customer interactions and touch points
- Prioritises the customer making sure that they always feel appreciated and valued
- Demonstrates they are an expert by inspiring and advising customers with all available products and services
- Builds and nurtures customer relationships, creating a loyal customer base
- Shares in-depth knowledge of product, fabrics, design direction, latest trends to inspire and style outfits to suit the customers
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Meets targets and delivers expected results
- is aware of the store and their own individual targets and Pfs
- Delivers personal sales targets and KPIs
- Uses all tools and services available to achieve personal targets
- Understands how the store and business makes and (loses) money
- Understands what is required of them in their role and how they impact their OUSINESS
Maintains a safe and operationally efficient store environment
- Adheres to all company policies and procedures
- Follows Has procedures including how to minimise, resolve or report any potential
- Completes all stock in and out processes accurately and to required deadlines
- Protects the store from any potential loss i.e. stock, financial or data
- Knows how to process all online order deadlines
- Follows all operational and cash handling procedures correctly
- Works with a sense of urgency, effectively balancing multiple requests and tasks and meets deadlines
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Contributes to a high-performing team
- Communicates effectively with other team members
- Takes responsibility for their own development and completes required training
- Responds positively to feedback, seeing it as an opportunity to grow
- Understands how their behaviour can impact the team
- Supports other team members succeed
- Contributes to a positive store environment
- is reliable, completing all tasks and requests as required
- Understands when to escalate an issue or difficult situation to Management
- Contributes to a diverse and inclusive environment
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