Overview

Bremont is built on a rich British heritage and the brand represents a true embodiment of the indomitable British spirit. We manufacture our mechanical watches at scale from “The Wing”, Bremont’s Manufacturing & Technology Centre in Henley-on-Thames, England. The 35,000 sq ft state-of-the-art facility was purpose-built to enable the full machining, manufacturing, and assembly of Bremont’s watches. High precision engineering, craftsmanship, technical innovation, and a distinctive design ethos set Bremont apart, combined with its unique spirit of adventure.

Responsibilities

Key Responsibilities

• Consistently achieve and/or exceed monthly and quarterly budgets and KPI’s goals through proactive selling, upselling, and cross-selling techniques
• Put forward marketing initiatives for the boutique to drive awareness, footfall, and sales to the Boutique Manager.
• Be presentable, in line with company guidelines, on the shop floor and when representing the brand.
• Demonstrate ability to proactively recruit new clientele.
• Provide customers with product knowledge and recommendations on which Bremont products best suit their needs.
• Cultivate and maintain good relationships with existing clients.
• Ensure a best-in-class client experience acting as an ambassador for the company.
• Deliver consistent first-class customer service and after sales experience to increase and retain customer loyalty.
• Ensuring live chats are attended to daily and in line with company expectations.
• For all communication, client and internal use excellent written skills, with a swift response and ensuring accurate information is given.
• Flexibility to work varied shifts including evenings and weekends. Provide support at other Boutiques when required for the needs of the business.
• Ensure events run smoothly by assisting with set up and take down, meet and greet guests and find opportunity to connect, with an objective of building a client relationship.
• Receive and distribute service/repair watches – liaise with Customer Service team to ensure customers are given great customer service and follow up throughout this process.
• Take pride in the boutique environment with visual merchandising and ensuring the boutique is in line with model store standards to match the quality of our product.
• Actively participating in in-store events, trunk shows, and promotional activities to generate excitement and sales.
• Addressing customer concerns with grace and professionalism, finding solutions to maintain satisfaction.
• Staying updated on current fashion trends and industry news to inform customer interactions.
• Embodying the brand image through professional demeanour, attire, and communication style.
• Processing sales transactions accurately and efficiently, ensuring a smooth checkout experience.
• Establishing and nurturing long-term relationships with clients through regular communication, personalized attention, and follow-ups.
• Adhere to all store policies, procedures, and legal requirements, including those regarding returns, exchanges, and counterfeit detection.
• Be vigilant about store security, ensuring high-value items are protected, and assist in preventing theft or fraud.
• Ensure compliance for GDPR Data protection requirements and adhere to maintaining confidentiality of sensitive information held.
• Work as part of a team, collaborating with other associates, managers, and support staff to ensure smooth store operations.