KARL LAGERFELD
Sales Associate (part-time) - Regent Street, London
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About The Brand
At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future.”
Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.
We are the only fashion house that carries Karl’s name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.
Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 35 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl’s world and iconic attributes.
Women’s & Men's ready-to-wear, bags, small leather goods, swimwear and underwear are managed directly from our Amsterdam headquarters, while other categories, including footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.
We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our karllagerfeld.com flagship store, which reaches 96 countries. Our digital channels currently represent more than 30% of our overall full-price business.
We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we’re committed to working toward the highest standards of sustainability and integrity across all areas of our business. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.
THE ROLE
For our store at Regent Street, we are recruiting for part-time Sales Associates (16 hrs and able to flex up). Sales Associates provide excellent and friendly service by assessing the needs of the customer and assisting. Associates in this position know how to greet, qualify, recommend, and close every customer. Sales Associates work in cooperation with their Store Manager and other associates to ensure customers’ needs are met. Each associate has the responsibility of providing a safe working and shopping environment.
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Customer satisfaction
- Provides an outstanding service that will create a positive experience for the customer and generate loyalty with a happy working environment.
- Consistently shows a genuine desire to help customers.
- Establishes and promotes customer loyalty using company tools such as mailing list cards and customer books.
- Provides extra information and goes the extra mile to satisfy the customer.
- When a product is not available, always offers alternatives.
- Deals with complaints in a professional manner by passing them on to their manager.
Product knowledge
- Involves an outstanding knowledge of the product reflecting on the quality of the service provided.
- Excellent knowledge of the trends and fabrics (composition, terminology, garment care, styles etc.).
- Maximizes the potential of the product to create sales.
Drive sales
- Involves a good knowledge of the business that will provide growth in sales.
- Gives feedback to Store Manager about what is selling.
- Builds a regular client base.
- Is aware of the best and slow sellers to improve general sales.
Visual Merchandising
- Reporting to the Store Manager with guidance and direction given by HQ VM to support the visual merchandising activities within the dedicated store and appointed locations.
- Provides hands-on support for store VM activities as required (dedicated window launches, events & product launches).
- Executes/ ensures shop-floor and window VM as well as VM training following VM guidelines and direction given by HQ VM and Store Manager.
- Supports the instore & window rotation of VM tools following the direction given by HQ VM.
- Feedbacks HQ team by providing regular VM reports.
- Works closely with Area VM to coordinate visit/ activity schedule (VM visit calendar, visit preparation, follow up and maintenance).
- Store opening VM support & store visits on a pre-defined and approved base.
Profile
- Minimum of 2 years of progressive Retail experience in a luxury/contemporary brand.
- Extensive experience and ability to lead the delivery of a high level of customer service in a Brand Retailer.
- Communicates honestly, openly, and constructively.
- Contributes to an inclusive culture of diverse styles and talents working toward a clear purpose.
- Demonstrates flexibility and innovation in recognizing and reacting to the changing business environment.
- Loves working with international clients.
- Must be available to work evenings and weekends.
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JOIN #TEAMKARL
The collective vision of KARL LAGERFELD is to be the most connected global designer brand, inspiring consumers through luxury collections and immersing them in the World of KARL. If you are interested in joining #TEAMKARL, we invite you to submit your application today.
At #TEAMKARL, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us.
IMPORTANT NOTICE REGARDING JOB POSTINGS
Please be advised that all legitimate job opportunities at KARL LAGERFELD are published exclusively on our official careers page and on selected partner platforms that redirect directly to our career site.
We strongly recommend applicants to only apply through our verified channels and remain vigilant against unofficial job offers.
KARL LAGERFELD will never request any form of payment during the recruitment process.
If you come across suspicious job postings or receive unexpected communication about a position, please contact us immediately at [email protected]
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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