Join our talented sales team and be part of the next chapter of Bang & Olufsen’s Richmond store.

This store is operated by a B&O Monobrand Partner and whilst you will be exclusively representing B&O you will be employed through our Partner’s business: Danish Centres Ltd. When you apply your CV will be shared with this trusted Partner business.

Key Responsibilities

As our new Sales Associate, you will join the dedicated team in our Richmond Partner store. Your mission is to uphold high-levels of customer service standards whilst selling the company’s range of products and services. The delivery of impeccable customer service is paramount, both before, during and after the sale has taken place, creating a strong customer rapport and long-term loyalty.

More specifically, you will:

• Be the expert on all product and sales details, pricing information, brand awareness, brand history, delivery details, and other customer requirements.
• Understand and practice the processes of solution selling. These techniques and skills are to be continually used to maximise all opportunities for upselling and add-on selling with both new and existing clients.
• Excellent levels of personal presentation with a confident ability to demonstrate showroom products.
• Ensure professional and knowledgeable management of all customer queries taking responsibility to see the query through to a satisfactory conclusion.
• Maintain awareness of new product developments, new company initiatives, and all promotional activity.
• Ensure that the required level of Customer satisfaction is achieved through full use of CRM System
• Ensure products as directed by the line manager ensuring all promotional materials are in place within the correct timescales.
• Take part in training and development, to expand your professional skillset and knowledge.
• Attend customer events from time to time either in the evening or at weekends.
• Attend site surveys and home demonstrations as required including before and after normal working hours if necessary.