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THE ROLE
As a Sales Professional at Oliver Brown, your purpose is simple: to make every client feel genuinely looked after. This is a role built on conversation, connection, and care. You are the face of the brand and the reason clients come back. Whether a customer is buying their first suit or their tenth, your job is to make the experience feel personal, considered, and memorable. Everything else supports that.
Reporting To
- Sales Floor Leader
- Assistant Store Manager
- Store Manager
Works With
- Sales Team
CLIENT EXPERIENCE
Establishes Exceptional Experiences for Every Client
Put the client first in everything you do. Their experience is your priority from the moment they walk in to the moment they leave.
- Greet every client warmly and make them feel welcome. First impressions matter and you set the tone.
- Take time to understand what a client actually needs. Ask the right questions, listen carefully, and tailor your approach to them as an individual.
- Guide clients with confidence and genuine enthusiasm. Share your knowledge of the product and help them make choices they will feel great about.
- Share the Oliver Brown brand story with pride. Help clients understand what makes us different and why that matters.
- Build lasting relationships. Remember faces, recall preferences, and make clients feel that Oliver Brown knows them.
- Handle every interaction, whether a quick browse or a full fitting, with the same level of attention and care.
Reasons to use Rodeo
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PRODUCT & BRAND KNOWLEDGE
Develops Expertise to Enhance Every Client Interaction
- Develop a thorough knowledge of the Oliver Brown range: fabrics, fits, occasions, and how pieces work together.
- Be proud of what you sell. Understand what makes Oliver Brown different and communicate that naturally in conversation.
- Stay curious. Keep up with new product, seasonal changes, and what is resonating with clients in store.
- Use your product knowledge to add value to every conversation, not just to close a sale.
ACHIEVING RESULTS
Contributes to Store Performance Through Client-Focused Selling
- Take personal ownership of your sales performance. Know your targets and work purposefully to achieve them.
- Understand the key performance indicators that matter: Average Order Value (AOV) and Units Per Transaction (UPT). Know how your actions influence them.
- Be proactive on the floor. Do not wait for clients to come to you. Engage, offer, and create opportunities.
- Carry out all sales transactions accurately and efficiently, ensuring a smooth and pleasant experience at every stage.
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STORE & PRESENTATION STANDARDS
Upholds the Brand Environment
- Maintain the store to the standard our clients expect. Replenishment, folding, and presentation are part of your role every day.
- Take pride in your own appearance. You represent Oliver Brown and should always look the part.
- Support the team with operational tasks as needed, contributing to a store that runs smoothly for everyone.
BEING A GREAT TEAM MATE
Contributes to a Positive, High-Performing Team
- Support your colleagues and contribute to a positive, encouraging team environment.
- Share product knowledge and client insights with the team. Everyone benefits when knowledge is shared.
- Be receptive to feedback and coaching from your managers. Use it to grow and keep improving.
- Be reliable, punctual, and consistent. The team depends on you showing up ready to deliver.
What's In It For You
- Competitive salary, based on experience + generous commission structure
- A generous Clothing Allowance.
- Discretionary discount on Oliver Brown goods.
- 21 paid company holidays + Bank Holiday’s
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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