The Role

Client Relationship Management

• Own the end-to-end renewal process for existing portfolio of UK and EU corporate clients and act as the primary point of contact throughout the renewal life-cycle
• Build trusted and transparent relationships with representatives of our corporate clients
• Conduct regular account reviews to understand client's budgets, business priorities and evolving needs, ensuring a high-quality customer experience that supports long-term retention.
• Proactively promote the ISC Programme and membership initiatives to member organisations.
• Ensure regular engagement with Corporate members to monitor clients behavioural patterns/feedback/recommendations
• Be regarded as the ‘go-to’ person for clients, respond proactively to client requests and ensure they optimise on benefits provided to them through membership subscriptions.
• Provide a Consultative approach to dealing with client membership requirements and work ‘in partnership’ with client representatives.
• Support with the implementation of revenue generation initiatives, including campaign management.
• Achieve the renewal target for UK and International clients/regions.
• Build and nurture relationships with corporate partners and sponsors to deliver objectives.
• Provide excellent client management from lead to closure
• Generate continued interest in ISC programme to encourage event attendance/participation
• Develop tailored renewal strategies for each corporate member account
• Identify opportunities for upselling and cross-selling membership programmes for existing clients to achieve growth and develop accounts.
• Maintain regular contact to strengthen engagement between renewal cycles
• Onboard and offboard members
• Attend ISC events as required to ensure understanding of needs and build and maintain member engagement
• Host welcome meetings to new members and present ISC credentials.
• Understand individual client needs/expectations to deliver on clients objectives and mitigate risk of renewal loss

Sales & Business Development

• Increase the number of corporate partners in the UK and Internationally
• Develop prospect clients
• Initiate x-sell and up-sell opportunities to increase membership
• Follow up and tracking of leads and enquiries to closure
• Attend networking events to foster relationships in the financial services community
• Work closely with CEO to raise corporate profile and outreach to Industry contacts
• Collaborate with partners on marketing initiatives to extend client membership base
• Use of CRM for sourcing client information and outbound communication
• Manage on-boarding/off-boarding of clients

Key Skills

• Personable with a diplomatic style and able to engender trust
• High ethical standards
• Intuitive!
• Motivated and driven
• Commercial with a proactive approach to developing relationships
• Consultative, with proven negotiation and influencing skills
• Proven track record in a ‘sales’ and/or client relationship management role
• Understanding of the financial services industry an advantage
• Capability to achieve deliverables and work to targets.

Why Join Us?

• Make a global impact by supporting women in leadership across the insurance industry.
• Work remotely with flexibility, with monthly team meetings in London for collaboration, as well as some face-to-face events - usually in London.
• Be part of a small, dynamic team where your ideas and contributions drive real change.
• Develop corporate partnerships with high profile organisations in the financial and insurance sectors

How to Apply

We are looking for genuine passion and commitment from our Sales & Client Relationship Manager to support ISC Group in transforming the future of leadership by inspiring companies to invest in our women. Email your CV to: angela@isc-group.co

Please note that this role involves occasional attendance of corporate events in London, and is a contract/freelance role. Please provide your day rate in a covering note as part of your application.

Apply now and help us build a stronger, more inclusive future for women in insurance.