Role Overview

Manage the post trade events and relationships with Natixis clients and all internal Stakeholders.

Scope is to cover all London Sales originated Fixed Income and Treasury transactions (Sales & Trading level) and all Dubai Sales originated Islamic Finance business.

• Take ownership and efficiency for all transaction events arising from the above-mentioned Sales and Trading scope.
• Establish a strong client relationship for all requests and queries that arise from their portfolio of transactions held with Natixis.

What you will be doing

• Promote a strong and reactive performance culture within the Clients Support group.
• Actively collaborate and develop strong relationships with the London Front Office desks.
• Ensure the best quality of service is delivered to the Natxis clients, i.e. Front Office Sales, Traders, and the Bank’s external Clients.
• Communicate efficiently and adequately to transversal departments for transaction downstream chains.
• Support new business lines and business initiatives; apply problem solving skills to the development of new solutions for onboarding of new transactions and assert the bank’s quality of post trade service for Fixed Income, Treasury, and the Islamic Finance business.
• Participate and propose reinforcement of ad hoc internal controls and reconciliations that should be in place across products; reduce operational risk; increase client satisfaction.
• Ensure a good level of knowledge of the complete lifecycle of trades, sufficient communication bridges and coordination with appropriate teams.
• Analyse reports appropriately and resolve any outstanding issues to prevent potential issues.
• Forge strong relationship with Natixis external Brokers.
• Scope to cover London Sales Capital Market (Fixed Income + Treasury) originated transactions and Dubai Sales Islamic Finance originated transactions.