LevelUP HCS
Sales & Client Support
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We are currently hiring for a Sales & Client Support opportunity within a leading financial institution, supporting Fixed Income, and Islamic Finance transactions across London and Dubai.
This role is ideal for someone with a strong Global Markets / Fixed Income background who enjoys working closely with Sales, Traders, clients, and internal stakeholders to ensure a seamless post-trade experience.
Key Responsibilities:
- Provide Sales & Client Support across Fixed Income, Treasury, and Islamic Finance transactions
- Manage post-trade events from pre-matching through to settlement
- Act as a key point of contact for Sales, Traders, clients, and internal stakeholders on transaction queries
- Build and maintain strong relationships with London Front Office desks and external clients and brokers
- Support London Sales-originated Fixed Income & Treasury transactions and Dubai Sales-originated Islamic Finance business
- Liaise with Paris Head Office and other downstream teams to ensure efficient settlement and minimise exceptions
- Analyse and resolve outstanding trade issues, escalating where appropriate
- Support new business initiatives and the development of Islamic Finance activities
- Identify opportunities to improve processes, systems, controls, and reconciliations
- Work collaboratively with Operations, Compliance, Control, Audit, and other transversal teams
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What we're looking for:
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- Excellent knowledge and understanding of Fixed Income & Derivatives products
- Strong understanding of trade processes and the full trade lifecycle
- Proven experience managing key internal and external stakeholder relationships
- Strong communication skills with Sales, Traders, and Trade Support teams
- Ability to challenge and improve processes and systems
- Islamic Finance knowledge is preferred but not essential
- Resilient, tenacious, and positive approach
- Strong problem-solving skills with a focus on delivering high-quality client service
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