Hablo
Sales & Community Executive
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About Hablo
Hablo is the global B2B travel trade engagement and training platform connecting destination management organisations (DMOs), airlines, hotels and travel suppliers with a global community of travel agents. We help our partners educate, engage and incentivise the agents who sell their destinations and products to build sales confidence and driving measurable commercial results.
Founded in 2020, Hablo is scaling fast. We're the platform behind California Nova, built for Visit California and launching in Q4 2026 to replace their long-standing STAR programme. We've recently expanded into new international markets across Scandinavia, and we're actively growing our footprint across North America, Asia, Australasia and beyond.
The Opportunity
This role sits at the intersection of Hablo's two most important communities: the global network of travel agents that gives our platform its value, and the DMO and supplier clients who pay for access to it. You'll own community management as a platform function, and take commercial responsibility for a portfolio of client accounts and our growing network of agency partners. Your community work and your commercial work should reinforce each other. A healthier, more engaged agent community is Hablo's best sales tool.
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Key Responsibilities
TRAVEL AGENT COMMUNITY MANAGEMENT
- Own the day-to-day health of the Hablo agent community.
- Monitor community engagement metrics and share a brief summary with the team every week.
- Identify high-performing travel agents and flag them as potential case study subjects or brand advocates.
- Respond to agent queries and issues within 24 hours as standard.
TRAVEL AGENCY PARTNER ONBOARDING
- Own the agency partner onboarding experience once a partner is registered.
- Ensure the onboarding journey is smooth and well-supported, working with the product and sales team as needed.
- Track agency partner engagement post-onboarding and flag any partners not engaging within two weeks.
ACCOUNT MANAGEMENT
- Own a defined portfolio of client accounts, agreed with the Sales and Marketing Manager.
- Conduct regular account check-ins. Reviewing community performance and engagement data with each client.
- Use community and engagement data as your primary account management tool.
- Flag upsell opportunities identified from community data to the sales team.
- Log all client activity in the company CRM promptly after every interaction.
EVENT MANAGEMENT SUPPORT
- Support the Sales and Marketing Manager in planning and delivering Hablo Unplugged, our live events programme for the travel advisor community. Currently around 7–9 events per year across the UK and Ireland.
- Help research and shortlist venues, and support on-the-ground logistics for each event.
- Support agent recruitment and attendance helping build invite lists and following up with agents to encourage turnout.
- Assist with on-the-day coordination of sponsors and suppliers.
- Support post-event reporting on attendance and engagement.
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About You
- Experience in a customer-facing, account management or community role. Travel and tourism industry experience is a strong plus.
- Comfortable working with data to tell a story and support commercial conversations.
- Highly organised, with excellent attention to detail and follow-through.
- A genuine interest in digital platforms and technology, and how data drives customer engagement.
- A confident communicator, comfortable managing multiple relationships at once.
- London-based preferred, hybrid working in line with Hablo's standard pattern.
Salary & Benefits
- £30,000 – £34,000 per annum, depending on experience.
- Company pension scheme.
- Annual performance-related bonus.
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