Virgin Active Limited
Sales Consultant
Chelmsford
£28k – £30k/yr
Posted 1 day ago
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Virgin Active are evolving into social wellness clubs. Vibrant spaces where movement, recovery, connection and community come together. Our ambition is to deliver holistic physical, mental, nutritional and social wellbeing experiences that empower people to achieve their personal wellness goals. Every role across our business contributes to this mission, whether directly with members or behind the scenes. We bring our brand to life through Smart Disruption, Heartfelt Service, Delightfully Surprising moments, Red Hot Style and by being Straight Up in everything we do.
We take pride in recruiting the very best team members who will thrive in supporting our clubs deliver a world-class member experience.
We are looking for Sales Membership Consultant to join our Acquisitions team
Role Type: Permanent
Number of hours: 40 hours weekly
In this role, you will play a part in the team being responsible for meeting the monthly membership goals for sales and growth, with a focus on data and revenue.
The Role
- Acting as the point of contact for members, elevating their member experience at every touchpoint. Addressing member inquiries and uphold meticulous standards of administration and support.
- Creating a presence and a warm, inviting atmosphere throughout the club, from acting as Front of House, to providing new Member visits.
- Taking ownership of your membership targets, striving for excellence in sales, retention, and growth every month.
- Ensuring that all activity targets are met to achieve our desired net growth.
- Tailoring membership offerings to meet individual needs and expand corporate memberships to prospects within the immediate locality of the club.
- Providing advice on all activities related to Exercise Experience and products offered by Virgin Active.
- Supporting the smooth operation of your club and consistently provide exceptional customer service to all.
- Taking on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.
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Who We’re Looking For
- Previous experience of working in a customer centric, target driven role (desirable but not essential).
- Strong interpersonal skills that make you approachable to members, prospects, and colleagues alike.
- Good communication skills.
What You’ll Get
- The opportunity to be part of a brand redefining the future of wellness
- A premium environment with industry-leading facilities
- Development and progression opportunities aligned to your level
- Access to a vibrant, engaged member community
- The platform to build your career, reputation and impact
The Perks
- 25 days (excluding bank holidays) annual leave, plus a Celebration Day – and we want you take them
- Access to The Peoples Pension, with our contributions at 3%
- Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
- Private Dental and Healthcare Insurance – your physical health is important, and we want you to have the access to healthcare should you require it.
- Life Assurance 4x your salary – which we hope you will not need.
- We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.
- You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)
- Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
- Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
- Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.
- We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.
- Access to ePoints, offering loads of online discounts to retailers.
- Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.
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Pay Range
£28,000—£30,000 GBP
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Skills
Sales
Customer service
Membership retention
Communication
Interpersonal skills
Administration
Target setting
Revenue growth
Club management
Relationship building