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Job Description
We are looking for an experienced full-time Sales Consultant to join our office-based sales team, located in Pease Pottage, Crawley. You will have the opportunity to show your expertise as you engage with retail clients with the ultimate goal of bringing our client's vision to life.
What You Will Be Doing
- Manage all inbound sales calls, emails and online chats related to sales and product inquiries, ensuring prompt and accurate responses
- Respond to voicemails in a timely and professional manner.
- Daily processing of B2C proformas/orders, both national & international, and managing sales over the phone, via chat, and email.
- Maintain accurate and up-to-date customer records in Salesforce for effective data management.
- Develop a trusted advisor relationship with customer stakeholders.
- Proactive and professional collaboration with all customers, teams, and departments.
- Available to assist other team members and stakeholders with Showroom Sales, Trade Sales, and general After Sales enquiries.
About You
- Exhibit passion in ensuring customers have a meaningful and positive experience at all touchpoints. You are attentive to customer needs and enquiries, showcasing excellent phone manner and a high level of customer service.
- You have a strong ability to close sales effectively by understanding customer preferences.
- Proactive and prioritise calling customers pre-quote and quote follow-up to ensure building strong client relationships.
- Have a deep understanding of our product & technical knowledge, enabling you to provide accurate information to our customers.
- Build strong relationships with clients, colleagues, and industry partners, fostering trust through professionalism, integrity, and reliability.
- Committed to helping customers achieve desired outcomes with strong project and time management skills.
- High-level communication, interpersonal, and problem-solving skills.
- Proficiency with systems like Salesforce, Ring DNA, and WooCommerce.
- Previous sales experience in a high-paced environment is preferred
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What We Can Offer You
- Life Insurance
- Private Health Cover - eligible to join after successful completion of your probation
- On-site daily breakfast and gym membership subsidy.
- Opportunity to connect with your team and the wider ABI team through social events, team building activities and a collaborative working environment.
- A positive team culture that fosters inclusivity and belonging.
- Opportunity for personal development and career growth.
- Work-life balance, our hours are 9 am – 5 pm Monday – Friday.
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If this sounds like your ideal role, we'd love to hear from you! Please apply with your resume and a cover letter.
About ABI Interiors
ABI Interiors is an Australian family business that was established in 2016 after recognising a gap in the market for high-quality, coloured architectural hardware.
Today, we pride ourselves on designing and developing a comprehensive range of everyday-use products. These products include (not exclusively) bathroom, kitchen, household, residential, and commercial fixtures and fittings that are of an exemplary standard. Our in-house Research and Development Team uses cutting-edge technology to actualise simplicity, longevity, and durability as the foundation for our designs.
Our promise of quality extends beyond our product offering. We adopt a holistic approach, meaning we strive to uphold excellence across every touchpoint of the ABI Interiors experience. Guided by quality, trust, innovation, passion, and responsibility, our team all share the same belief and commitment that we can enrich lives by enriching spaces.
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