Berkeley Group Plc
Sales Consultant
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Sales & Marketing
Location: Bath, Somerset
Description
Berkeley Group builds homes and neighbourhoods across London, Birmingham and the South of England. We revive underused land, creating welcoming, sustainable and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life.
We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic and commercial value that benefits all our stakeholders.
Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise and relentless attention to detail.
What You'll Be Doing
The Role
We are seeking a motivated and customer-focused Sales Consultant to join our Sales & Marketing team in Bath. The successful candidate will be responsible for delivering exceptional customer service while maximising sales opportunities and achieving sales targets across our development portfolio.
You will manage customers throughout their purchasing journey, from initial enquiry through to exchange and completion, ensuring a seamless and professional experience that reflects the Berkeley brand.
Key Responsibilities
Sales Performance
- Achieve and exceed sales targets, sales rates and revenue objectives.
- Maximise sales values in line with business forecasts and budgets.
- Manage customer enquiries and convert leads into reservations.
- Conduct viewings, appointments and presentations for prospective purchasers.
- Maintain an in-depth understanding of development specifications, pricing, availability and local market conditions.
- Accurately maintain customer information within CRM systems.
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Customer Experience
- Deliver an exceptional customer experience at every stage of the sales journey.
- Build strong relationships with prospective and existing customers.
- Proactively follow up leads and maintain regular communication.
- Resolve customer queries efficiently and professionally.
- Support customers through the reservation, exchange and completion process.
Sales Office & Presentation Standards
- Ensure the sales office, show homes and surrounding areas are maintained to the highest standard.
- Represent Berkeley professionally at all times.
- Maintain accurate sales documentation and promotional materials.
- Ensure all marketing collateral is current and effectively displayed.
Compliance & Administration
- Ensure compliance with Consumer Code requirements and company procedures.
- Complete reservation paperwork accurately and promptly.
- Support AML and identity verification processes.
- Maintain accurate records and reporting.
- Work closely with legal teams, mortgage advisors and other stakeholders to progress sales.
Team & Stakeholder Collaboration
- Attend sales and marketing meetings.
- Work collaboratively with Sales, Marketing, Customer Service and Construction teams.
- Provide market feedback, customer insights and competitor intelligence.
- Support events, launches, exhibitions and marketing initiatives as required.
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Skills & Experience
Essential
- Previous experience in new homes, estate agency, property sales or a customer-facing sales environment.
- Strong sales and negotiation skills.
- Proven ability to achieve and exceed targets.
- Excellent verbal and written communication skills.
- Highly organised with strong attention to detail.
- Strong customer service ethos.
- IT proficient with Microsoft Office and CRM systems.
- Full UK driving licence.
Desirable
- New homes sales experience.
- Knowledge of the Bath and wider South West property market.
- Understanding of the reservation-to-completion sales process.
- Experience with AML and compliance procedures.
- Additional language skills.
Personal Attributes
- Professional and personable.
- Commercially aware and results driven.
- Positive and self-motivated.
- Resilient and adaptable.
- Team player with a collaborative approach.
- Customer-focused with a passion for delivering outstanding service.
- Strong attention to detail and presentation standards.
Why join us?
- 25 days annual leave, increasing with service to 33 days.
- Health and wellbeing benefits including Private Medical Insurance.
- Lifestyle benefits including access to an online discount platform.
- Berkeley Foundation volunteer day.
- Private pension plan.
- Group life assurance.
The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.
Internal Applicants
If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.
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