Queensmith
Sales Consultant - London
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About This Opportunity
We're looking for exceptional sales talent ready to take the next step in their career. This is more than a sales role. It's an opportunity to be part of something special from day one: shaping the customer experience at a brand-new location, working in the heart of London's diamond and jewellery district in a growing, award-winning jeweller that's redefining the fine jewellery experience.
As a Sales Consultant, you'll bring warmth, confidence, and expertise to every interaction, guiding customers through one of life's most meaningful purchases. You'll blend product knowledge with emotional intelligence, helping clients navigate bespoke designs, diamond specifications, and precious materials with clarity and care. Working closely with colleagues across Sales, Operations and Production, you'll ensure every stage of the customer journey feels seamless, personal and exceptional. This role is perfect for someone who has proven themselves in fine jewellery sales and is ready to elevate their career with a company that champions excellence, innovation, and genuine customer connection.
What You'll Be Doing
- Welcome customers into our premium showroom and deliver an outstanding, personalised experience from first consultation to final handover
- Provide expert guidance on diamonds, gemstones, metals, and craftsmanship, translating technical details into engaging, confident recommendations
- Achieve and exceed individual sales targets through consultative selling and closing appointments with professionalism and care
- Build lasting relationships with clients through thoughtful follow-up, driving loyalty, repeat business, and referrals
- Promote bespoke design services, resizing, aftercare packages and complementary pieces with natural confidence
- Collaborate seamlessly with the wider team on appointments, special orders, bespoke commissions and service requests
- Stay current on product launches, market trends, and customer insights to enhance both performance and experience continuously
- Champion the high standards that define Queensmith, ensuring brand and service consistency across every touchpoint
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Requirements
What We're Looking For
Essential:
- Minimum 2 years in a customer-facing sales role within fine jewellery
- Proven track record of meeting or exceeding sales targets whilst delivering exceptional service
- Genuine passion for luxury retail and helping customers make confident, informed decisions
- Strong interpersonal skills and the ability to build rapport quickly and authentically
- Comfortable in a fast-paced, collaborative environment with evolving priorities
- Confident learning technical product details and communicating them in accessible, compelling ways
What sets you apart:
- Customer-centric mindset with high emotional intelligence
- Natural sales ability with confidence in consultative selling, upselling and cross-selling
- Excellent organisational skills to manage multiple client journeys, appointments and follow-ups simultaneously
- Adaptability and resilience in a dynamic retail setting
- Eagerness to grow with a forward-thinking brand at an exciting stage of expansion
- Strong communication and interpersonal skills, with excellent follow-up discipline and organisational ability to nurture client relationships
Why Queensmith?
At Queensmith, we're revolutionising the engagement and wedding jewellery experience. Our culture is built on three pillars: Be Brilliant (the relentless pursuit of excellence), Be Clear (transparent, ethical, and impactful), and Be Unique (celebrating individuality and creativity). Just as we democratise diamond jewellery through bespoke craftsmanship, we create an exceptional, rewarding environment for our teams. We now boast a growing team of nearly 100 staff across multiple departments, including Sales, Customer Care, Production, Workshop, Marketing and HR.
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What Makes Us Different
- Authentic craftsmanship: We don't just sell jewellery; we manufacture it. Our in-house workshop means you'll truly understand what you're selling and can speak with genuine authority about how each piece is made
- Consultative, client-led sales: No hard selling. Our approach is warm, expert, and commercially astute, focused on building lasting relationships rather than one-off transactions
- Real progression with a growth-focused business: Clear expectations, strong support, and genuine career development opportunities. We're expanding with purpose, and ambitious team members grow with us
- Transparent, ethical practices: From how we source our materials to how we communicate with customers, integrity sits at the heart of everything we do
Benefits
What You'll Enjoy
Financial & Career Growth:
- Highly competitive salary and financial benefits
- Generous sales commissions and company bonus scheme (realistic target earnings of up to £20,000 per year on top of base salary)
- Clear progression pathways across departments
- Generous pension contributions
Wellbeing & Work Environment:
- Premium workspace in Central London
- Free barista-quality coffee bar on-site
- Private healthcare plan and wellness benefits
- 25 days holiday + bank holidays
- Access to a mindfulness app and mental health support
Recognition & Development:
- Employee Recognition Programme that celebrates your contributions
- Comprehensive training and professional development opportunities
- Regular workplace culture initiatives and team events
Ready to Make Your Mark?
If you're an ambitious jewellery sales professional looking for your next challenge with a brand that values brilliance, clarity, and individuality, we'd love to hear from you.
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