Berkeley Group Plc
Sales Consultant (Mandarin speaking)
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Department: Sales & Marketing
Location: Battersea, London
Description
Berkeley Group builds homes and neighbourhoods across London, Birmingham, and the South of England. We revive underused land, creating welcoming, sustainable, and nature-rich places where communities thrive and where people of all ages and backgrounds enjoy a great quality of life.
We specialise in long-term brownfield regeneration, focusing on challenging and complex sites that are beyond the scope of conventional homebuilders. We are highly collaborative, working with councils and communities to create a shared vision and to unlock a mix of social, environmental, economic, and commercial value that benefits all our stakeholders.
Our passion for quality and design underpins everything we do. All Berkeley homes are created with care, expertise, and relentless attention to detail.
What You'll Be Doing
- To provide a professional and efficient service to all prospective and current customers and to secure the required profitable sales with the aim of achieving financial targets and an excellent customer experience in accordance with the commitments and ambitions of Our Vision.
- Support the onsite sales team to maintain presentation of the sales areas to the highest standard.
- Research the marketplace and use the data to sell above the competition.
- Effectively manage a sales database to optimise opportunities.
- Generate potential sales leads in addition to those created by marketing activity.
- Apply effective selling skills to exceed required profitable sales targets.
- Support progress secured reservations to completion.
- Anticipate and manage the threat of cancellation and minimise the cancellation rates.
- Ensure a smooth journey for the customer and the company during the legal process.
- Effectively manage all customers and deliver excellent customer service.
- Work as a participative member of the China desk team.
- Effectively manage all sales administration to ensure that correct reporting is provided.
- Effectively manage and resolve any customer complaints and queries in a timely manner.
- Actively focus on self-development and the improvement of sales and sales management skills.
- Represent Berkeley to the highest possible standards of business.
- Cover other Berkeley St Edward sites when needed.
- Conduct viewings of the marketing suites appropriate with agents and potential buyers from the Chinese market.
- Assist the Sales and Marketing teams in the preparation of onsite events for Chinese and international markets.
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What You'll Bring
Technical Competencies:
- Previous experience in property or a target-driven sales environment is highly desirable.
- Fluent Mandarin (spoken, written, and typing) is essential, with strong Business English skills.
- Confident in delivering virtual consultations and presentations via Microsoft Teams and other digital platforms.
- Comfortable engaging with international clients, particularly Chinese-speaking buyers, and understanding their expectations and preferences.
Person Specification:
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- Self-motivated and results-oriented, with a proactive approach to achieving and exceeding sales targets.
- Passionate about delivering an exceptional, personalised customer experience at every stage of the sales journey.
- A natural relationship-builder, able to influence and engage a diverse, international client base with confidence.
- Demonstrates integrity, professionalism, and transparency in all interactions.
- Resilient, adaptable, and dependable, with the flexibility to respond to changing business needs.
- Strong interpersonal skills, with the ability to understand cultural nuances and build trust with Mandarin-speaking clients.
- An empathetic communicator, able to actively listen and respond to clients’ needs with clarity and confidence.
- Highly organised, reliable, and committed, with a strong sense of ownership and accountability.
- Presents a polished, professional image, acting as a credible ambassador for a premium residential brand.
Why join us?
- 25 days annual leave, increasing with service to 33 days.
- Health and wellbeing benefits including Private Medical Insurance.
- Lifestyle benefits including access to an online discount platform.
- Berkeley Foundation volunteer day.
- Private pension plan.
- Group life assurance.
The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.
Internal Applicants
If you’re an internal applicant, please ensure you’ve informed your line manager of your intention to apply for this position.
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