Starwood Hotels
Sales Coordinator
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Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
We’re currently searching for a high-energy, up-for-anything, ridiculously organised Sales Coordinator to support our groups and events team.
The Role
The Sales Coordinator's primary role is to perform duties to support the groups and events team e.g., sending emails, drafting proposals and contracts, loading bookings and rates on to the property management system and maintaining customer and company profiles.
The Sales Coordinator will assist in selling guest rooms, catering services and banquet facilities as directed. They will also provide high-level administrative support to the team by conducting research, preparing statistical reports, collecting, and processing sensitive data, resolving guest issues and perform other tasks related to the position and the commercial function.
Inside Tip: If you're the most organised person you know and have a knack for making calm out of chaos, you may be precisely who we are looking for.
What You’ll Do…
- Answer telephone and respond to caller inquiries in a pleasant manner.
- Answer client / bookers questions about property facilities/services.
- Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
- Generate reports, prepare proposals/contracts, collections details, invoices, purchase orders, coordinating with clients & suppliers.
- Gather materials and assemble information packages (e.g., brochures, promotional materials, sales demo kit, welcome kit, amenities etc.).
- Manage and maintain sales managers schedules, appointments, and travel arrangements.
- Assist team by managing groups & events inbox, filing important documents, and communicating relevant information to internal and external stakeholders.
- Arrange and co-ordinate meetings, events, and any appointments.
- Record, transcribe and distribute minutes of meetings when needed.
- Perform hotel site tours with potential clients.
- Monitor, screen, respond to and distribute incoming communications.
- Other duties as assigned by Director of Groups & Catering or Director of Sales & Marketing.
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About you...
- A diploma or degree is preferred; or two or more years of experience in a hospitality position.
- Strong administrative, organization, and technical skills.
- Proficient in Microsoft Office (Outlook, Excel, Word etc.)
- Must be detail oriented and accurate.
- Thrives in a fast-paced and results-driven environment. Ability to manage multiple priorities, goal oriented and must meet deadlines.
- Strong interpersonal skills and guest service oriented with a sincere, friendly and helpful personality.
- Willing to “pitch-in” and assist colleagues with their job duties and be a team player.
- Excellent verbal and written communication skills.
- Flexibility to meet the demands of a 24-hour operation and work a varying schedule to reflect business needs of the hotel.
Why Choose Us?
Our culture is caring, thoughtful, and rooted in purpose. We deliver informed, good-natured service — perfectly executed to create fulfillment and well-being for both guests and team members.
As part of our team, you can look forward to:
- A “Designed by Nature” work environment
- Free healthy & nutritious meals on duty
- 24-hour Employee Assistance Program
- Flu vaccinations vouchers
- Eye care contributions
- Social events throughout the year
- Wedding and Baby gifts
- Travel season ticket loan
- Complimentary chiropodist & reflexology treatment
- West End Club - discounts in local shops, hotels, bars and restaurants
- Spa, Food & Beverage discounts ranging from 30% - 50%
- Guest experience stay - enjoy an overnight stay and experience our restaurant and bars
- Opportunities to be involved in charity and community events
- All Starwood Hotels discounted employee/friends and family room rates
- Enhanced Holiday Benefit
- Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
- SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform
- Career Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)!
- Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can
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If you’re ready to lead with passion, elevate guest experiences, and shape the future of one of London’s most exciting dining destinations, we’d love to hear from you.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
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