Rocket Charities
Sales Coordinator
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Sales Coordinator
Permanent position
An exciting opportunity has arisen for a talented and energetic multi-tasker, to build a career within the UK’s most forward thinking and vibrant charity fundraising merchandise company. This is an ideal opening for a bright individual who will work within a customer service environment.
You will be supported from Day 1 with training and development opportunities. As your product knowledge and skill base grows, you will be encouraged to progress within the company.
Rocket Charities, the prestigious, London based, fundraising merchandise supplier is looking for a bright and energetic Sales Coordinator to provide all-round support to the Sales Account Manager.
The Organisation
Rocket Charities have successfully designed and supplied fundraising merchandise and sportswear to a wide range of UK customers for over 30 years. Rocket’s success is built upon delivering a quality of customer service that is second to none. The highly skilled Rocket Team is dedicated to maintaining its position as the UK’s number one fundraising merchandiser; success built on long-lasting partnerships with our charity sector clients.
Rocket Charities is committed to maintaining the highest of ethical and environmental standards and have held ISO9001 quality certification for over 12 years.
The Sales Coordinator Role
In the role of Sales Coordinator, you will provide vital all-round support to the Sales Account Manager, with an extensive portfolio of not-for-profit clients. The duties include sourcing products from the Far East and UK, briefing in-house designers, providing order specifications, processing and recording orders and general administrative support. This is a rare opportunity to develop a wide range of customer service skills to the highest level.
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In the Sales Coordinator role you will:
- Deal with client queries over the telephone
- Provide the Sales Account Manager with quotes, order confirmations and other relevant documentation
- Provide full administrative support performing as a PA
- Assist in sourcing fundraising products from ethical suppliers and manufacturers
- Produce artwork briefs for our in-house design team
- Liaise and negotiate with product sourcing houses and manufacturers
- Input client information to the sales CRM/ database application
The ideal Sales Coordinator will:
- Enjoy providing the highest-level of customer service
- Possess a common-sense attitude
- Be a clear and persuasive communicator
- Be quick thinking and solutions orientated
- Be self-motivated
- Have a genuine interest in products and the manufacture of fundraising items
- Have problem solving skills with lateral thinking and commercial judgement
- Be a team player, happy to help others
- Be willing to go the extra mile to achieve success
- Able to adapt to new challenges
- Organised with an ability to multi-task and manage own workload
- Enjoy learning new skills quickly
- Be able to present the organisation in the most positive manner
- Ability to balance customers wishes with the needs of the organisation
- Be highly trustworthy
- Display a high level of attention to detail
- Able to make quick and accurate calculations
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Experience and qualifications within the following areas is preferred but not essential:
- Excellent customer service skills and experience
- Sales support or office administration within a busy office environment
- Negotiating
- Answering telephone enquiries from clients and contractors
- Using a client database
- Microsoft Office applications (Excel, Word, PowerPoint)
- Multi-tasking and prioritising own workload in a busy environment
- GCSE level qualifications, including pass level grades for English Language and Mathematics
- Fundraising Merchandise experience
- Sales
- Dealing with overseas suppliers
- Understanding of ethical and ecological supply processes
Salary: £29,000 per annum dependant on experience (plus bonus opportunities)
This position is office based and applicants need to reside in commuting distance of Kentish Town
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