BCS Group
Sales Coordinator
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The Role
The Sales Coordinator is responsible for dealing with all incoming customer orders and enquiries, to ensure they are dealt within agreed timescales. To provide an excellent level of customer service and maximise on all opportunities to assist with the growth of all aspects of BCS.
Key Responsibilities
Sale Processing
- Process customer orders and requisitions received.
- Maintain communication with the customer for all information required to fully process orders.
- Liaise with the procurement team, logistics team and stores team to ensure successful order completion.
- Manage the central mailbox with the team for all incoming orders, ensuring emails are dealt with in a timely manner and processed in the system for visibility of progress.
Customer Service
- Ensure the level of service provided to BCS customers is of the highest standard and all communications maintained.
- Queries and issues to be resolved promptly.
- Daily monitoring of sales due for delivery with queries relating to stock, transport etc to be fed back to the customer.
- Building relationships with customers through practicing the business’ values.
System and Process
- Documents to be saved in the system folder structure for all correspondence.
- Assist with the goods return to customer process generating collection paperwork and creating miscellaneous trips within the transport depot schedule. Follow up returns to depot and investigate issues where required.
- Investigate credit requests and feedback to management and accounts team where required.
- Ensure processes are followed, providing management with feedback to assist with continuous improvement.
- Maintain a high level of customer service to all times.
HSEQ
- Complete tasks in accordance with risk assessments, notify the Team Leader of any potential noncompliance.
- Report accidents and Positive Interventions using the correct methods.
- Ensure the correct PPE is used in required areas.
- Maintain excellent levels of housekeeping, ensure areas are free from waste and trip hazards etc
- Work in conjunction with HSEQ policies and procedures
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Key measures & targets:
- Reports; Overdue sales, margin reports
- Efficient management of the central mailbox
- Credits Raised Relating To Support Services
Key Relationships
- Internal sales team
- Procurement team
- Logistics team
- Stores team
- Department Team Leaders
Person Specification
Essential
- Good administrative and organisational skills.
- Computer literate
- Ability to process a high number of enquires, calls and orders with excellent attention to detail
- Good understanding of customer service expectations and excellent telephone manner
- Able to communicate with a number of other teams to fulfil order requirements
Desirable
- Product knowledge or previous experience within construction or traffic management industry
- System experience using similar SOP system to Insphire
About BCS Group:
BCS Group, a subsidiary of Barhale Holdings Plc, is a privately owned company. We are a leading supplier of safety and construction products and services that has depots in both the Midlands and Scotland. We pride ourselves on providing a first-class service to all our customers, ensuring the right product or solution is delivered to the right location on time. With over 5,000 items within our core range, BCS Group can fulfil any order and ensure it is delivered directly via our dedicated transport fleet or those of our partners.
Manufacturing:
Our capabilities include standard and bespoke signage, labels, temporary and permanent road traffic signs and bespoke steel fabrication/installation which includes footbridges, walkways, flooring, guardrails, ladders and tunnelling products.
Extensive Stock Range:
Distributor of leading industry brands in PPE & clothing, traffic management, safety & lifting and site equipment products. These include Bollé, Pulsar, Globus, Rock Fall, Progarm, Portwest, Melba Swintex, Oxford Plastics, JSP, Nissen, Carters, Orafol, Crowcon, Radiodetection, Dräger, Ridgegear, and Plant Nappy.
Safety Equipment Servicing:
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Specialist safety & lifting repair, calibration and inspection since 1999. We have our own purpose-built maintenance and calibration facility for gas detection, cable avoidance, breathing apparatus and lifting equipment which along with our fully equipped mobile calibration unit is where all maintenance and repairs are carried out. Our staff are trained and fully qualified in the maintenance, calibration and inspection of a full range of specialist safety & lifting equipment.
Our People:
With a direct workforce philosophy, the company culture is driven by our core values, which describe how we act day-to-day. We ensure all your needs are met through our national call centre and dedicated account management.
Triple Accreditation:
ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 and ISO 50001:2011 standards, which means our customers can have complete confidence that we have an ongoing commitment to be a safe, efficient and responsible partner.
Caring and investing in you
As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them.
From the moment you join us, your well-being and career aspirations will be supported by.
- Competitive salary
- Company Pension
- Life Assurance
- Private Medical
- 25 days annual leave in addition to 8 public bank holidays and loyalty days
- 8 hours volunteering
- Employee Assistance Programme to support your mental, physiological, and financial well-being.
- Flexible benefits via salary sacrifice
- Company car/green car scheme/car allowance/Van (dependent on position)
- Leadership & management training and coaching
- Regular line management engagement and appraisal to support your career progression.
- Development supported by internal and externally delivered training.
- Continuous service awards
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