VANITY GROUP | Certified B Corp
Sales Coordinator
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Do you have an obsession with hotels? Are you a beauty aficionado? If you answered yes, then come play in the wonderful world of Vanity Group – proudly part of La Bottega Collective.
La Bottega Collective is a global, multidisciplinary collective of guest experience curators, uniting La Bottega, Palatino, Beltrami, White Privé, Colosseo, and Vanity Group to deliver beauty, textiles, OS&E, and design solutions that shape the future of luxury hospitality. Guided by Italian heritage and built for the future of hospitality, we partner with the world’s most visionary hoteliers, developers, and designers to shape the next era of luxury guest experiences.
Within this powerful collective, Vanity Group brings its signature obsession with beauty and innovation to the hotel landscape – elevating amenities from bathroom shelf staples to experiences that rival even the sweetest suite. Step into our house of beauty, where the world's most sought-after fashion, beauty, skincare, fine fragrance, lifestyle and spa brands come together with a signature dose of playful flair.
Ready to join the Vanity Group beauty parade? We can't wait to meet you.
WHO'S VANITY GROUP?
We are a creative hub of innovative design, development, manufacturing, and marketing for the global hospitality industry.
We’re the seed from which progressive fashion, beauty, fragrance and lifestyle brands grow, representing the world’s most highly regarded global consumer retail brands including Jo Loves, Karl Lagerfeld, Hunter Lab, KEVIN.MURPHY, and Antipodes Nature to name a few. Internationally renowned as the industry’s best-in-class cosmetics hospitality partner, Vanity Group has offices in London, Sydney, Dubai, Shanghai, and recently opened Singapore.
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POSITION SUMMARY
The Sales Coordinator will report to the Operations Manager and play an integral role within the business, sitting right at the heart of the action. Acting as the vital link between Sales, Supply Chain, and key stakeholders, this role covers pre-sales support, project coordination, supplier communication, order management, and process improvement.
RESPONSIBILITIES
Presales Support
- Create accurate quotes and order forms for new business opportunities, delivering them promptly to the sales team and distributors.
Sales Development
- Champion Salesforce adoption, ensuring accurate and detailed data entry across all hotel partner interactions
- Identify additional revenue opportunities at property, group, and management company level within the existing customer base
- Track customer contracts and proactively flag renewal windows ahead of time
- Lead corporate rollout of new business through structured project management
Project Coordination & Client Delivery
- Act as liaison between sales and logistics to ensure committed delivery timelines are met; provide solutions and communications where deviations arise
- Track all project milestones, lead times, and dependencies
- Liaise with Italy HQ, China suppliers, and internal teams to obtain timelines, packing lists, specs, and shipment details
- Prepare client delivery plans, status updates, and commercial documentation
- Support new brand launches, custom product developments, and hotel partner onboarding
Process Standardisation & Operational Excellence
- Build and maintain SOPs across logistics, warehousing, procurement, and client delivery
- Introduce project templates, trackers, and operational dashboards
- Improve communication flows between UK, Italy, and China
- Implement escalation pathways for delayed orders, missing documentation, or quality issues
- Track key customer contracts and flag renewal windows in advance
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Cross-Functional Support
- Support the Operations Manager with operational insights, reports, and presentations
- Provide hands-on operational support including samples, packing, QC, and site visits as needed
- Act as operational liaison between the UK and HQ teams
ABOUT YOU
- 3–5 years' experience in sales support or operations
- Proficient in Microsoft Office (Excel, PowerPoint, Teams)
- Salesforce experience a plus, not required
- Understanding of the UK hospitality sector
- Experience coordinating with 3PL partners and external suppliers
- Comfortable engaging stakeholders at all levels, from junior to director
- Proactive problem solver, calm under pressure, strong attention to detail
- Strong communicator, both internally and externally
- Hands-on with a can-do attitude
- Able to work autonomously and flag issues proactively
- Organised, structured, and able to manage multiple deadlines
- Thrives in a fast-paced environment
PERKS
- Hybrid office/home workplace
- Daily stocked “BRAVO BAR” snacks and munchies, for sweet or sour lovers
- Twenty free personal care products per year
- Birthday Leave to celebrate your special day
- Discounts with partner hotels locally and internationally
- 50% discount off skincare partner TEMPLESPA on wide selection of luxury skincare, spa & beauty products
- Welcome fragrance tapas and shot candle experience by JO LOVES including a personalized candle
- Generous discounts from additional partner skincare, haircare, and fragrance brands
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