Ilkeston Ply & DIY
Sales Counter Operative
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Company Description
Ilkeston Ply & DIY is a growing, family operated, local supplier of timber, plywood, and DIY essentials. We serve customers across Ilkeston and the surrounding area. The business focuses on providing a wide range of products for trade professionals and DIY enthusiasts.
Team members work in a friendly, practical environment where product knowledge and helpful advice are valued. The company emphasizes reliable service, straightforward solutions, and building long-term relationships with customers.
Role Description
This full-time, on-site Sales Counter Operative role is based at our Ilkeston store. The role involves greeting customers at the trade counter, understanding their requirements, and providing product advice and quotations.
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Day-to-day tasks include:
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- Processing sales transactions
- Handling cash and card payments
- Preparing orders
- Ensuring stock is neatly displayed and available
The Sales Counter Operative will respond to phone, email, and in-person enquiries, assist with order picking, along with supporting colleagues to maintain a safe, clean, and well-organized branch.
Qualifications
- Strong Communication Skills (in person, on the phone, and with emails)
- A strong set of Customer Service skills to support and advise a wide range of customers.
- Product knowledge and a willingness to learn and share that knowledge and experience with colleagues.
- Numeracy and accuracy for handling payments, pricing, and stock-related tasks.
- Previous experience in a retail, trade counter, or DIY/timber environment is beneficial.
- Ability to work on-site in Ilkeston, including standing for extended periods and handling light to moderate manual tasks.
- Reliable, organized, and able to work effectively as part of a team and independently.
- Ability to think on their feet and stay calm while under pressure and multitasking.
- Competent using Microsoft Office and other ICT software.
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