Sales & Credit Control Executive

Office & Customer Administration

• Maintain accurate customer information within Odoo and other company systems.
• Deal with customer telephone and email enquiries when required.
• Assist with customer account administration and documentation.
• Carry out general sales, finance and customer-service administration.
• Produce simple reports and information requested by management.
• Support other reasonable office duties as required within a growing wholesale business.

What We Are Looking For

We are looking for someone experienced who can take ownership of their work without needing constant supervision.

You should have:

• At least 2 years' relevant experience in a B2B customer-facing office environment.
• Hands-on experience of credit control, accounts receivable or regularly chasing business customers for payment.
• Experience making outbound B2B calls, appointment setting, telesales, account management or business development calls.
• A confident and professional telephone manner.
• The confidence to have firm conversations with customers regarding overdue payments.
• Good judgement when dealing with customers and commercial issues.
• Strong organisation and follow-up skills.
• Excellent attention to detail.
• Good written English and the ability to write clear customer notes and emails.
• Experience using CRM, ERP, accounting or customer-management software.
• Good general computer skills, including email, spreadsheets and Microsoft Office.
• The ability to manage several different priorities during the working day.
• A reliable and consistent approach to work.

Experience within FMCG, wholesale, distribution, cash & carry, manufacturing or another B2B trading environment would be particularly useful.

Experience with Odoo would be advantageous but is not essential.

What Good Performance Looks Like

You will be successful in this role when:

• Customer payment commitments are properly recorded and followed up.
• Overdue accounts are actively managed rather than left sitting on the ledger.
• Missed payment promises are identified quickly.
• Customer account notes are clear and accurate.
• Sales leads are followed up consistently.
• Appointments booked for the sales team are genuine and properly qualified.
• Dormant customers are being actively re-engaged.
• Management can rely on the information recorded in the system.
• Tasks and customer commitments are followed through without repeatedly being chased internally.

Who This Role Will Suit

This role will suit someone who enjoys working in a commercial environment and is comfortable picking up the phone.

You will need to be persistent without being rude, organised without being slow, and confident dealing with both sales opportunities and customers who owe money.

If you prefer avoiding difficult telephone conversations or need to be repeatedly reminded to follow things up, this position is unlikely to be suitable.

Application

Please apply with an up-to-date CV detailing your experience in:

• Credit control or customer payment collection.
• B2B outbound calling, telesales or appointment setting.
• Managing customer accounts.
• CRM, ERP or accounting systems.

Shortlisted applicants will complete a short telephone interview followed by a practical assessment covering both credit control and customer calling.