Santoro Ltd.
Sales & Customer Relations Coordinator
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About Santoro
Santoro is a multi-award-winning international design house, creating beautiful and imaginative products across greetings, stationery, accessories, interiors, and art collaborations, stocked by retailers around the world.
About the Role
We’re looking for a bubbly, energetic, and confident Sales & Customer Relations Coordinator to join our team.
This is a varied role where being confident on the phone and genuinely enjoying connecting with people is key. You’ll spend time speaking with existing customers, building rapport, following up opportunities, and reaching out to new prospects — alongside providing essential sales and customer support and day-to-day administration to support the team in running smoothly.
Responsibilities
- Providing friendly and professional customer service to existing UK and international customers
- Building and nurturing relationships with existing UK and international customers
- Confidently picking up the phone, connecting with customers, and following up opportunities
- Researching and reaching out to new business prospects
- Supporting the sales team with orders, quotations, samples, and customer enquiries
- Preparing sales packs and coordinating sample dispatches
- Managing sales administration and keeping customer/ERP records up to date
- Supporting digital sales platforms and general team administration
- Helping the wider sales team with day-to-day tasks and opportunities
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Requirements
- Bubbly, personable, and confident, with a natural ability to build rapport and an engaging, friendly phone manner
- Excellent written and verbal communication skills, with solid grades throughout education
- Organised and detail-focused, with the ability to juggle multiple priorities
- Proactive and able to take ownership, while being a supportive team player
- Confident using Microsoft Office & Outlook and ability to learn new systems, including our ERP
- A positive, can-do attitude, with enthusiasm to learn and develop
- Experience of Brevo is advantageous.
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About You
Perfect for a graduate or someone at the start of their career. Sales or customer service experience is a bonus, but we’re looking for someone naturally confident, engaging, and enthusiastic.
Why Join Santoro?
Join a creative, supportive, and close-knit team working with beautiful, innovative products and customers around the world. This is a great opportunity to develop your sales, customer relationship, and commercial skills, while playing an important role in supporting our growing business.
Application
To apply: Please send your CV and cover letter selling yourself with your start date availability.
Office Location: Wimbledon, South West London (permanent, full-time, on-site role)
Salary: £27,000 - £30,000pa DOE
Immediate start possible.
Email: sga6@santoro-london.com
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