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Sales & Customer Service Apprentice L2 - Birmingham
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Hays Housing - Sales & Customer Service Apprentice
Wage: £19,500 a year
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, 9.00am - 5.00pm. 37 hours a week
Start date: Wednesday 26 August 2026
Duration: 1 year
Positions available: 1
About the Role
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are looking for a motivated and enthusiastic Sales & Customer Service Apprentice to join our growing team. This is an exciting opportunity for someone who enjoys communicating with people, has an interest in technology and sales, and wants to develop a successful career within a supportive business.
Working alongside experienced colleagues, you will gain hands-on experience in customer service, lead generation, sales support, client onboarding and relationship management while completing a nationally recognised level 3 apprenticeship.
Day-Day Responsibilities
- Contact prospective and existing customers by telephone, email and other digital communication methods.
- Respond professionally to customer enquiries and provide accurate information about products and services.
- Build positive relationships with customers through excellent communication and customer service.
- Identify customer needs and recommend suitable solutions.
- Support the sales process by generating and qualifying new business opportunities.
- Arrange customer meetings, demonstrations and onboarding appointments.
- Assist with customer onboarding and account set-up.
- Support customers with using the company's technology platform.
- Maintain accurate customer records using the company CRM system.
- Update sales activity, customer interactions and follow-up actions.
- Assist with monitoring sales performance and producing reports where required.
- Gather customer feedback and share insights with the wider team.
- Attend client meetings and networking opportunities alongside experienced colleagues.
- Represent the business professionally at all times.
- Work collaboratively with colleagues to achieve team objectives.
- Follow company policies, procedures and data protection requirements.
- Complete all apprenticeship training, assignments and off-the-job learning required as part of the programme.
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Where you'll work
69 Steward Street
Birmingham
B18 7AF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BABINGTON BUSINESS COLLEGE LIMITED
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 12 month apprenticeship, you will have obtained your Customer Service Practitioner Level 2 Apprenticeship qualification.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative Skills
- Attention to Detail
- Customer Care Skills
- Organisational Skills
- Problem Solving Skills
- Communication Skills
Other requirements
The closing date guidance, if a successful candidate is found before the advertised dates, the advert will close early.
About this employer
We not only provide a roof over your head but more importantly we work with you to offer you tailored support that helps you develop important life skills and independence.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
There is a possibility of being offered a full time role after successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
BABINGTON BUSINESS COLLEGE LIMITED
George Marsh
Apprentice.Recruitment@pgon.co.uk
07756 875243
The reference code for this apprenticeship is VAC2000042808.
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