Sales & Customer Service Apprentice L2 - Birmingham

Introduction

Hays Housing are looking for a new Sales & Customer Service Apprentice. You will be studying toward your Customer Service Practitioner Apprenticeship Level 2.

About The Employer

We not only provide a roof over your head but more importantly we work with you to offer you tailored support that helps you develop important life skills and independence.

What You'll Do

We are looking for a motivated and enthusiastic Sales & Customer Service Apprentice to join our growing team. This is an exciting opportunity for someone who enjoys communicating with people, has an interest in technology and sales, and wants to develop a successful career within a supportive business.

Working alongside experienced colleagues, you will gain hands-on experience in customer service, lead generation, sales support, client onboarding and relationship management while completing a nationally recognised level 3 apprenticeship.

Day-Day Responsibilities:

• Contact prospective and existing customers by telephone, email and other digital communication methods.
• Respond professionally to customer enquiries and provide accurate information about products and services.
• Build positive relationships with customers through excellent communication and customer service.
• Identify customer needs and recommend suitable solutions.
• Support the sales process by generating and qualifying new business opportunities.
• Arrange customer meetings, demonstrations and onboarding appointments.
• Assist with customer onboarding and account set-up.
• Support customers with using the company's technology platform.
• Maintain accurate customer records using the company CRM system.
• Update sales activity, customer interactions and follow-up actions.
• Assist with monitoring sales performance and producing reports where required.
• Gather customer feedback and share insights with the wider team.
• Attend client meetings and networking opportunities alongside experienced colleagues.
• Represent the business professionally at all times.
• Work collaboratively with colleagues to achieve team objectives.
• Follow company policies, procedures and data protection requirements.
• Complete all apprenticeship training, assignments and off-the-job learning required as part of the programme.