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Sales & Customer Service Apprentice L3 - Birmingham
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Hays Housing: Sales & Customer Service Apprentice
Wage
£19,500 a year
Training Course
Customer service specialist (level 3)
Hours
Monday-Friday 9AM-5PM
37 hours a week
Start Date
Tuesday 25 August 2026
Duration
1 year
Positions Available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are looking for a motivated and enthusiastic Sales & Customer Service Apprentice to join our growing team. This is an exciting opportunity for someone who enjoys communicating with people, has an interest in technology and sales, and wants to develop a successful career within a supportive business.
Working alongside experienced colleagues, you will gain hands-on experience in customer service, lead generation, sales support, client onboarding, and relationship management while completing a nationally recognised Level 3 apprenticeship.
Day-to-Day Responsibilities
- Contact prospective and existing customers by telephone, email, and other digital communication methods.
- Respond professionally to customer enquiries and provide accurate information about products and services.
- Build positive relationships with customers through excellent communication and customer service.
- Identify customer needs and recommend suitable solutions.
- Support the sales process by generating and qualifying new business opportunities.
- Arrange customer meetings, demonstrations, and onboarding appointments.
- Assist with customer onboarding and account set-up.
- Support customers with using the company's technology platform.
- Maintain accurate customer records using the company CRM system.
- Update sales activity, customer interactions, and follow-up actions.
- Assist with monitoring sales performance and producing reports where required.
- Gather customer feedback and share insights with the wider team.
- Attend client meetings and networking opportunities alongside experienced colleagues.
- Represent the business professionally at all times.
- Work collaboratively with colleagues to achieve team objectives.
- Follow company policies, procedures, and data protection requirements.
- Complete all apprenticeship training, assignments, and off-the-job learning required as part of the programme.
Where you'll work
69 Steward Street
Birmingham
B18 7AF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training Provider
BABINGTON BUSINESS COLLEGE LIMITED
Training Course
Customer service specialist (level 3)
Understanding Apprenticeship Levels
Course Contents
- Business focused service delivery: Demonstrate a continuous improvement and future-focused approach to customer service delivery including decision-making and providing recommendations or advice.
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches.
- Business focused service delivery: Find solutions that meet your organisation's needs as well as the customer requirements.
- Providing a positive customer experience: Through advanced questioning, listening, and summarising, negotiate mutually beneficial outcomes.
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy.
- Providing a positive customer experience: Use clear explanations, provide options, and solutions to influence and help customers make choices and agree next steps.
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction.
- Providing a positive customer experience: Demonstrate a cost-conscious mindset when meeting customer and business needs.
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer.
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format.
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication, and facts, and act upon it.
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service.
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome.
- Customer Service performance: When managing referrals or escalations, take into account historical interactions and challenges to determine next steps.
- Service Improvement: Analyse the end-to-end service experience, seeking input from others where required, supporting the development of solutions.
- Service Improvement: Make recommendations based on your findings to enable improvement.
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations, and industry best practice.
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Training Schedule
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 12-month Apprenticeship, you will have obtained your Customer Service Specialist apprenticeship L3 Apprenticeship.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative Skills
- Customer Care Skills
- Organisational Skills
- Patience
- Presentation Skills
- Problem Solving Skills
- Communication Skills
Other Requirements
The closing date guidance, if a successful candidate is found before the advertised dates, the advert will close early.
About this Employer
We not only provide a roof over your head but more importantly, we work with you to offer you tailored support that helps you develop important life skills and independence.
After this Apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay [here](opens in new tab).
There is a possibility of being offered a full-time role after successful completion of the apprenticeship.
Ask a Question
The contact for this apprenticeship is:
- Training Provider: BABINGTON BUSINESS COLLEGE LIMITED
- Contact Person: George Marsh
- Email: Apprentice.Recruitment@pgon.co.uk
- Phone: 07756 875243
The reference code for this apprenticeship is VAC2000042781.
Apply Now
Closes on Tuesday 18 August 2026
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