Megawave Energy Solutions
Sales & Customer Service Executive
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About Us
We are an established renewable energy company specialising in heat pumps, solar PV, battery storage, and other low-carbon energy solutions for domestic customers.
We are looking for a confident, responsible, and highly organised person to join our team in a combined Sales, Customer Service & Office Administration role.
This is an office-based, customer-facing role and requires someone who is comfortable speaking to customers, following up sales opportunities, and taking responsibility for enquiries from initial contact through to booking and follow-up.
Please note: We cannot consider overseas applicants. Applicants must already have the right to work in the UK.
What You Will Do
Your main responsibility will be sales, customer service, and customer follow-up.
- Respond promptly to enquiries from Facebook, WhatsApp, our website, telephone, and email.
- Call customers and book heat pump and solar survey appointments.
- Follow up warm leads, outstanding enquiries, and quotations.
- Make a minimum of 50 outbound customer/follow-up calls per day.
- Speak to customers professionally and confidently and explain our products and services clearly.
- Keep all customer records, notes, tasks, and sales opportunities fully updated in HubSpot CRM.
- Manage the sales pipeline and ensure leads are followed up properly.
- Manage survey bookings and assist with installation scheduling.
- Prepare and send quotations and follow up customers for decisions.
- Deal with incoming and outgoing emails and telephone calls.
- Carry out general office administration duties and help keep day-to-day operations organised.
- Assist with heat-loss calculations and heat-pump designs — training will be provided.
- Assist with solar PV and battery system designs — training will be provided.
- Support Facebook and Google lead management.
- Assist with BUS grant paperwork and collection of customer documents.
- Attend customer appointments, exhibitions, events, or networking opportunities when required.
- Work independently and proactively to help generate new business.
- Submit a short daily performance report by email.
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What We Are Looking For
- Previous experience in sales, telesales, customer service, or a similar role.
- Good spoken and written English is essential.
- Confident speaking to customers on the telephone.
- Comfortable following up customers and asking for decisions.
- Responsible, organised, and able to work independently without constant supervision.
- Strong follow-up skills — you should not allow leads or customer enquiries to be forgotten.
- Comfortable using HubSpot CRM, email, and general office software, or able to learn quickly.
- Good time-management and administrative skills.
- A positive and proactive attitude towards sales.
- Renewable energy experience is helpful but not essential, as product and technical training will be provided.
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KPI Expectations
Once trained, you will be expected to:
- Make at least 50 outbound customer/follow-up calls per day.
- Respond to new enquiries within 15 minutes during working hours wherever reasonably possible.
- Follow up all outstanding leads and quotations consistently.
- Generate consistent survey bookings each week.
- Work towards a target of at least 1 completed installation sale per month.
- Keep HubSpot CRM records and the sales pipeline accurate and up to date.
What We Offer
- Full training on heat pumps, solar PV, battery storage, and our sales process.
- Salary plus performance-related bonus/commission.
- Opportunity to develop technical knowledge in renewable energy.
- Career progression as the business grows.
- Company pension.
Job Type: Full-time, Permanent
Work Location: In person
Work Authorisation: United Kingdom required
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