DCTUK.com
Sales & Customer Service Executive
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Sales & Customer Service Executive
DCTUK is looking for a Sales & Customer Service Executive to join our sales team. We're a family-run business, and we're looking for someone who wants to build a proper long-term career with us — with hands-on training, real progression, and a pay structure that grows as you do.
This role blends phone-based sales with strong administrative skills. We believe good selling comes from the basics done well: keeping accurate notes, following our process, giving customers great service, and always following up when you say you will.
The role
- Handle inbound and outbound calls with new and existing customers
- Manage your own pipeline
- Ensure every conversation is properly logged and followed up on time
- Keep clear, accurate records
What's in it for you
- Starting salary between £28k-£30k depending on experience, plus a performance-related bonus that rewards consistency
- Free lunch every Friday
- Private medical insurance that improves the longer you stay with us
- A proper pension scheme (our contribution grows as you progress)
- One-to-one coaching and training from people who know the business well
- Genuine opportunities to progress into leadership, marketing, contracts, or showroom management
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Responsibilities
- Receive inbound calls and make outbound calls to new and existing customers
- Keep detailed, accurate notes on every customer conversation
- Follow up with customers when you say you will, every time
- Keep your pipeline and CRM records clean, organised, and up to date
- Build long-term customer relationships through consistent, genuine service
- Follow our sales process properly, step by step
- Take the time to understand our customers before you speak with them
What we're looking for
- Someone with a good head for admin - organised, methodical, and happy managing detail
- A confident, friendly telephone manner
- Reliability - if you say you'll do something, you do it
- A careful note-taker who understands that good records make a real difference
- Resilience - a knockback here and there won't put you off
- A willingness to learn and stick to a process that works
- Someone who enjoys being part of a close-knit office team
- Sales or admin experience is a bonus
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About DCTUK
We're DCTUK, a family-run business flipping the flooring world on its head. Strong brand, great culture, and some serious customers along the way — Netflix, Starbucks, McDonald's, Tesco, Manchester Airport, the UK Government, the NHS, and plenty more.
This full-time, permanent role is based in Aintree, Liverpool. Hours are 8.30am to 5.30pm Monday to Friday with a 1-hour lunch break. 20 days holiday + bank holidays.
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