Dixa
Sales Development Representative
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About Dixa
Dixa is the agentic customer service platform behind more than 1,000 consumer brands. We combine AI with a human touch, so brands can resolve customer questions instantly and still feel personal. Our AI agent, Mim, can resolve most routine enquiries on its own. Every email, chat, call and DM sits in one connected conversation, so no customer ever feels like a ticket number.
Customer service is changing faster than ever, and the conversations you start will put Dixa in front of the brands making that change.
About the Role
As a CX Growth Associate at Dixa, you’ll be part of a Sales Pod, a small team that owns a territory from start to finish. You’ll work every day with two CX Consultants and a CX Architect. You’ll have a real share in what the territory produces. You won’t just feed a pipeline. You’ll help build it, understand it, and see it close.
What makes this different
- You’re part of a team, not a queue. There’s no SDR floor passing meetings over a wall. You sit in the Pod with your consultants. You plan accounts together, decide which ones to go after together, and share the credit when deals close.
- You’ll see the whole deal cycle. You’ll join pipeline and deal reviews, follow the meetings you booked through to close, and sit in on post-onboarding debriefs to hear what customers actually got compared with what they were promised. Most SDRs don’t see this for years.
- Creativity counts more than call counts. Yes, outbound matters, and calls, email and LinkedIn are all part of the work. But we want you to try things: account-based campaigns with Marketing, events, co-selling with partners, and messaging you’ve tested and refined. If you have an idea for reaching a prospect that isn’t a cold call, we want to hear it.
- You’ll learn the territory, not just the script. Over time you’ll become one of the people who knows which accounts are in-market, where the pain is, and what messaging works. That knowledge feeds straight into how the Pod sells.
- There’s a real path forward. This role is the foundation for a broader commercial career within the Pod model. You’ll build the instincts of a deal-maker from your first day.
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Responsibilities
- Generating pipeline across your territory through a mix of outbound prospecting, inbound follow-up and creative, account-based plays
- Owning meeting booking for the Pod, both inbound and outbound, and qualifying against our Ideal Customer Profile so that every meeting is a real opportunity
- Following up on marketing- and partner-sourced leads quickly, so that no signal goes unworked
- Working with your consultants on account prioritisation, sequencing and outbound messaging
- Joining deal reviews and onboarding debriefs, and using what you learn to sharpen how you prospect and qualify
- Sharing what works (messaging, approaches, objection handling) with CX Growth Associates in other Pods
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How is success measured?
The Pod shares one goal: Won ARR. Your part in it shows up in the qualified meetings you deliver, your share of the Pod’s pipeline, consistent outbound activity, and the revenue that your meetings eventually turn into.
Requirements
- Experience in sales development, business development or outbound prospecting, and a track record of consistent pipeline generation
- Knowledge of outbound methodologies and qualification frameworks, and comfort in a CRM (Salesforce ideally) and sales engagement tools
- SaaS or tech sales experience is a plus, and familiarity with customer service or contact centre solutions is a bonus
- Resilience and self-motivation, and the ability to handle rejection
- Commercial curiosity. Understanding a prospect’s business is more important than ticking boxes
- Preference for winning as a team and sharing accountability
- Organisational skills for activity, follow-ups and CRM hygiene, as the Pod relies on it
- Ambition and a desire to grow into a broader commercial career
Benefits
- Competitive base salary + variable compensation and 5% employer pension on top
- 25 days’ paid annual leave + 5 Dixa Wellbeing days for recharging
- Private health insurance
- Daily In-Office Lunch allowance (Deliveroo)
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