Operational and Solution Alignment

• Liaise closely with operations, digital transformation, IT, compliance and project teams to ensure client requirements are properly understood and delivered.
• Help shape project scopes so that work can move from sales discussion to controlled delivery with clear assumptions, dependencies and service expectations.
• Act as a client advocate internally while maintaining a balanced view of operational capacity, information security and commercial viability.
• Escalate risks, delays, complaints, data concerns or health and safety matters promptly and constructively.

Candidate Skills:

• Self-driven, resilient and results-oriented, with a positive outlook and a clear focus on quality, client value and profitable growth.
• Proven experience in account management, business development or client relationship management.
• A track record of meeting or exceeding targets in a B2B environment.
• Strong face-to-face, telephone, presentation and written communication skills.
• Ability to manage multiple opportunities, stakeholders and deadlines without losing commercial focus.
• Confidence using Microsoft Office, particularly Word, Excel and PowerPoint, plus CRM systems such as Salesforce.
• Desirable experience in document management, business process outsourcing, digital mailroom, scanning, data capture, workflow automation or customer communications.
• Desirable experience selling into regulated sectors such as legal, financial services, insurance, pensions, healthcare, public sector, housing or utilities.
• Desirable experience supporting tenders, framework responses, procurement exercises or formal client presentations.
• Awareness of information security, data protection, ISO-certified environments and audit-led service delivery.

Equal Opportunities at SPS

We are proud of the progress we've made in building a truly inclusive workplace where Equal Opportunity is more than a principle, it’s a commitment in action. We have an ambitious equality, diversity and inclusion approach recognising that a more diverse workforce creates a richer and more varied working environment. Diversity drives innovation and enables us to deliver the highest quality service to our clients.

As part of our commitment to engage positively and proactively with all our employees and to ensure an inclusive culture, we have a growing range of employee led networks that support and amplify underrepresented voices across the business, including our Women and Gender Equality Network, LGBTQIA+ community, Neurodiversity and Disability Network, Wellbeing Group, Origins Network (focusing on race, ethnicity, religion and culture), Menopause Group, Domestic Abuse Support Network and Men’s Group. These initiatives are driving meaningful change, fostering awareness and helping create an environment where all our people can thrive and contribute with confidence.

We welcome and encourage applications from people of all backgrounds and are committed to building a diverse and inclusive workforce that reflects the communities we serve.

We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.

What You’ll Receive from us

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.

N.B. Some roles within SPS may involve manual handling tasks. While not all positions require this, where such duties are necessary, they will be undertaken in line with an individual’s physical capabilities. If you have a disability or health condition that may affect your ability to perform manual handling tasks, we encourage you to let us know at the interview stage. This will enable us to explore and, where appropriate, implement reasonable adjustments to support you in the role.

SPS is committed to providing equal opportunities in all aspects of employment. We welcome applications from individuals regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation in line with the Equality Act 2010. Our commitment to inclusion applies throughout the employment journey, including recruitment, selection, training, progression and pay.