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Sales Director - Contact Centre SaaS/Analytics
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Sales Director - Contact Centre Technology & Analytics
Client - Cloud Analytics SaaS aimed at Customer Operations
Salary - £120,000 to £150,000 Base + Uncapped Commission + Equity + Future Leadership Opportunity
Location - Remote/London office 2 x a month
We're partnering with an ambitious B2B SaaS company that's transforming how contact centres improve performance. With a proven product and loyal customers, this is a rare opportunity to join at a pivotal stage of growth and play a key role in a potential future exit.
Their cloud-based platform turns fragmented operational data into personalised, interactive development journeys for every frontline employee. By combining individual scorecards, quality assurance, coaching and real-time performance insights, it helps advisors perform at their best while giving leaders the visibility and tools to drive meaningful operational improvements.
The value proposition is compelling: deployment is simple, with no complex systems overhaul, integrating seamlessly into existing contact centre environments. The commercial model is equally attractive, costing just a few hundred pounds per agent each year while delivering typical customer ROI of 10x investment.
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Typical customer outcomes include:
- Around 20-second reductions in Average Handle Time
- Double-digit efficiency improvements
- CSAT increases of up to 25%
- 95%+ daily platform engagement
Following continued customer success and increasing demand, the business is now hiring a senior Sales Director to lead new business growth across the UK.
Why this opportunity?
This is far more than a senior sales role. You'll work directly with the founders, influence commercial strategy, help shape product direction and become the driving force behind the company's next phase of growth.
If you enjoy building, not just maintaining, you'll feel right at home.
What you'll be doing
- Win new enterprise and mid-market customers across the UK contact centre sector.
- Sell directly to Contact Centre Directors, Heads of Operations, Customer Experience leaders and senior operational stakeholders.
- Use your existing industry network to generate high-quality opportunities and warm introductions.
- Own the full SaaS sales cycle from prospecting through to negotiation and close.
- Help define the go-to-market strategy as the business scales.
- Represent the company at contact centre and CX industry events.
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What we're looking for
You're probably already selling technology into contact centres and have the relationships that open doors.
You'll bring:
- A successful track record selling CCaaS, WEM, QA, analytics, workforce optimisation or performance management SaaS.
- An established network of senior contact centre decision-makers across the UK.
- A history of winning new logos and consistently exceeding revenue targets.
- A consultative approach with a strong understanding of KPIs including AHT, CSAT, Quality, Productivity and Employee Engagement.
- The energy and ambition to thrive in a high-growth scale-up where your contribution genuinely matters.
Interested?
If you've built a reputation in contact centre technology sales and your network is one of your greatest assets, we'd love to hear from you.
Send your CV to hello@raise-gtm.com
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