Wood Innovations Recruitment

As Wood Innovations goes through a period of rapid growth and development, we are recruiting for a passionate, talented, and motivated Sales & Despatch Representative to join our team, with a proven track record of hitting sales targets and managing customer relationships.

About the Role

The job role is sales and dealing with goods inwards/outwards. The ideal candidate will thrive under pressure, have a professional manner, be able to work as part of a team but also on their own initiative. Reporting to the GB Operations Managers, the position will be an integral part of the organization and the individual will be expected to bring additional knowledge and experience to aid the growth and expansion of the company.

Job Description

Essential Functions & Responsibilities:

• Monitor sales email inbox ensuring emails are dealt with in a timely manner.
• Receiving and processing sales orders on the ERP system.
• Verifying orders, including customer’s personal information and payment details.
• Raising picking lists, checking off orders picked, and processing delivery dockets from picked sales orders.
• Preparing the daily haulage manifest and organizing the haulage schedule with freight companies.
• Ensuring that all relevant documentation is ready, on time, for handover to the haulage companies each day.
• Dealing effectively and efficiently with customers’ requests & queries, i.e., stock availability, delivery times, notification of delays, etc.
• Imparting technical and product information to customers including offering alternative product choices.
• Dealing with customer queries and complaints.
• Proactive telesales function within the sales office focusing on individual and team KPIs.
• Act as a point of contact for the sales representatives, receiving and processing orders, dealing with sample requests, etc.
• Meet and greet in the office and dealing with any trade enquiries.
• Work effectively with other departments.
• General office administrative duties and any other duties that may be assigned.