CourtCorrect
Sales Engineer
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Sales Engineer
Location: London, hybrid
Market: UK
About CourtCorrect
We help enterprise organisations and SMEs move their claims and complaints handling into the future. Claims and complaints are everywhere and most organisations with a retail consumer base have to deal with them. Especially now, case loads are driven up by the energy crisis, inflation and other macro-economic events.
So how to get on top? Unfortunately, most companies are held back by clunky, expensive legacy software that negatively impacts their customer experience, employee health and ability to innovate.
What's needed is a lightweight, intelligent and beautiful case management system that makes claims teams more productive and keeps customers happy. CourtCorrect delivers exactly that vision to the world. Our incredibly talented employees, top-tier investors and blue-chip customers are building the consumer dispute resolution platform of the future.
The role
You will be the technical lead in our UK sales process. You will work with complaints, operations, IT, risk and compliance teams at regulated firms to show how CourtCorrect's AI platform fits their processes and systems. The role combines technical discovery, solution design and hands-on configuration. You will need to be comfortable both building a working demo and presenting it to a Head of Complaints or a Chief Risk Officer.
What you'll do
- Lead technical sales cycles: own technical validation from first demo to contract, including RFPs, security questionnaires and due diligence on data protection, information security and AI governance.
- Run discovery and proofs of concept: map customer workflows, case volumes, systems and data flows. Design and run free trials and proofs of concept against agreed success criteria.
- Configure AI workflows: build tailored demos of CourtCorrect's platform. Use customers' business rules and prompt configuration to show results.
- Design integrations: scope how CourtCorrect connects to CRM, case management, contact centre and data systems using APIs, webhooks and pre-built integrations.
- Build reusable assets: create demo environments, integration templates, ROI models and technical collateral the sales team can reuse.
- Represent the customer internally: pass product feedback, feature requests and gaps to product and engineering.
- Support handover: give onboarding and implementation a clear technical handover after contract signature.
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What you bring
- 5+ years in sales engineering, solutions consulting, technical consulting or a developer role with customer-facing work
- Bachelor's degree in Computer Science, Information Systems, Engineering or a related technical or business discipline
- Working knowledge of REST APIs and web technologies
- Practical experience with LLM-based products, AI, prompt engineering or automated workflows
- Understanding of SaaS, CRM, contact centre or case management systems
- Ability to explain technical and AI concepts, including their risks and controls, to non-technical and risk-focused buyers
- Willingness to travel to UK customer sites, up to 30%
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Desirable
- Experience selling into UK financial services or other regulated sectors
- Knowledge of FCA complaints handling rules (DISP), Consumer Duty, the Financial Ombudsman Service process, GDPR and DSARs
- Familiarity with data platforms and BI tools
- Experience turning technical detail into executive-level presentations
Who you are
- Customer-focused: you want to understand the problem before proposing a solution
- A builder: you like configuring systems and building prototypes, not only presenting slides
- Commercially minded: you connect technical capability to business outcomes, such as handling time, cost per case and compliance risk
- Collaborative: you work well across sales, product and engineering in a small, fast-moving team
If you don't meet every requirement but think you could do the job well, we encourage you to apply.
Applicants must have the right to work in the UK. We are unable to offer visa sponsorship for this role.
CourtCorrect is an equal opportunity employer. We consider all applicants without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. If you need adjustments during the application process, contact hello@courtcorrect.com.
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