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Sales Estimator Apprentice
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Sales Estimator Apprentice
The company is looking to recruit a Sales Estimator apprentice to the team, who will be trained in all aspects of Business to Business internal sales, communication skills, order processing and administration. This is a fantastic opportunity for the right candidate to build a successful career in sales.
What you'll do at work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
This is an excellent opportunity for an enthusiastic, conscientious candidate to join our experienced growing team in a fast paced, high energy environment always working to meet customers' requirements. Working alongside our Sales Manager you will be trained and mentored to provide support to the sales team ensuring customer satisfaction. There is a clear career progression plan for the successful candidate to become a sales estimator once their apprenticeship has been completed.
The successful candidate will be trained in all aspects of Business-to-Business internal sales, communication skills, order processing and administration. Understanding our products and services is key to this person's success and the company will be providing ongoing training and support in the products we manufacture and sell.
In the role of a Sales Apprentice, you will report to the Sales Director/Manager, providing internal support to the sales team and ensuring customer satisfaction. Using up to date software you will be trained in all aspects of internal sales, order processing and administration.
As a Sales Estimator Apprentice you will be responsible for:
- Processing new enquiries & making sure that they are recorded on the quotation list
- React to customer enquiries via telephone & email
- Job costing - understanding & analysis
- Use & understand the quality management procedures (QMP)
- Send out quotes based on customers enquiries
- Update the quotation list once the quote has been sent
- Understand the product & know when to use standard sections and when to use bespoke
- Improve & update documents as required
- Liaise with customers for any additional information that is required for the quote
- Make sure that procedures are followed so that if it becomes an order any changes to the original enquiry are recorded in Notes to contract
- Make sure to create a new revision of the quote if it needs to be re-quoted
- Use standard products and previous jobs to get an estimate of the materials & hours needed
- Follow up on quotes
- Processing new purchase orders as and when required
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Where you'll work
UNIT 10-12
MAYBROOK INDUSTRIAL ESTATE
MAYBROOK ROAD
WALSALL
WS8 7DG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Training course
Customer service specialist (level 3)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
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Training schedule
This qualification is Level 3 Customer Service Specialist apprenticeship.
The apprentice would be required to attend the training centre for a two days a week over 5-weeks for off the job training. This will be at In-Comm Training Services Limited in Aldridge, Walsall, WS8 7DG. After this, an assessor will visit the apprentice at the company one day per month for the 15-month duration of the training.
Essential qualifications
GCSE in:
- English & Maths (grade 5 and above)
- Information Technology (grade 5 and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Engineering Drawings
Other requirements
This would suit an applicant who has prior qualifications in Design Technology/Engineering.
About this employer
Adams Enclosures is an established innovative, fast growing manufacturing company based in Brownhills in the West Midlands. We are a leading sheet metal enclosure manufacturer, supporting the UK's electrical industry
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
This is a fantastic opportunity for the right candidate to build a successful career in sales.
Ask a question
The contact for this apprenticeship is:
IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
Recruitment Team
recruitment@in-comm.co.uk
01922 457686
The reference code for this apprenticeship is VAC2000046426.
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