Role Summary

The Sales Executive is responsible for developing and maintaining strong customer relationships, identifying new business opportunities, preparing quotations, achieving assigned sales targets, and ensuring a smooth sales and order fulfillment process. The role involves regular customer visits, market research, coordination with internal departments and suppliers, and follow-up on payments and deliveries.

The position requires a customer-focused individual with strong communication and sales skills and preferably experience in the lubricants and spare parts industry.

Key Responsibilities

• Research and identify potential customers for the company’s products and services.
• Develop and maintain strong relationships with customers, consultants, and third parties to secure new business opportunities and deals.
• Handle customer inquiries received by email, fax, and phone, and provide appropriate information and quotations.
• Follow up on quotations and maintain accurate and updated quotation records.
• Identify, contact, and visit new and existing customers to understand their requirements and recommend suitable products.
• Prepare and deliver technical presentations to customers and prospective customers.
• Explain product features, capabilities, and limitations based on customer requirements and technical knowledge.
• Follow up on customer orders and coordinate with relevant departments to ensure timely and accurate delivery.
• Coordinate with suppliers regarding placed orders and arrange the required logistics until the products are received by the store.
• Achieve the assigned sales targets for the designated product category.
• Conduct regular market research and analysis and provide management with relevant feedback and recommendations.
• Handle customer complaints professionally and ensure timely resolution by coordinating with the relevant departments.
• Maintain regular communication with customers to ensure a high level of customer satisfaction.
• Maintain accurate records of customer communications, sales activities, quotations, and business opportunities.
• Submit required sales and activity reports, including daily call reports, weekly work plans, and monthly/annual territory analysis.
• Follow up on customer payments and ensure timely collection of outstanding amounts in accordance with approved credit facilities.
• Conduct appropriate market and customer financial investigations before applying for credit facilities.
• Follow company policies and procedures throughout all stages of the sales cycle.
• Ensure a prompt, efficient, and timely flow of sales-related documentation.
• Attend all required training programs.
• Comply with the requirements of Nass Commercial’s Integrated Management System (IMS).
• Maintain a professional appearance and conduct at all times.
• Perform any other duties that may reasonably and safely be assigned.