Sales Executive

Location: Staines / Hybrid – Site Visits Required

Salary: £42,355-£44,500 (dependent on experience)

Contract type: Permanent – Full Time (35 hours per week, Monday to Friday with Saturday working required on a rota basis)

DBS Level – Basic

Turn customer enquiries into successful home ownership journeys

Are you a driven property sales professional who enjoys building relationships, converting opportunities and delivering an excellent customer experience? Do you thrive in a target-driven environment where proactive follow-up, strong pipeline management and great communication make the difference?

We’re looking for a Sales Executive to join our Sales & Marketing team, managing customer enquiries across a varied portfolio including new-build and second-hand shared ownership, staircasing and buy backs

You’ll take ownership of the customer journey from initial enquiry, proactively managing leads and progressing opportunities through the sales pipeline. With a strong focus on conversion, customer satisfaction and compliance, you’ll help customers navigate the home-buying process while ensuring we achieve our sales and performance targets.

Key Responsibilities

• Act as the first point of contact for customer enquiries across our range of sales products
• Proactively manage and follow up leads, maximising opportunities to convert enquiries into successful transactions
• Take ownership of your sales pipeline, ensuring prospects are actively progressed with clear next steps and regular communication
• Deliver against individual sales targets and KPIs including conversion rates, response times, pipeline progression and customer satisfaction
• Maintain high levels of inbound and outbound customer activity to drive sales performance
• Use CRM systems effectively to manage workload, prioritise activity and maintain accurate customer and transaction records
• Deliver a professional, responsive and customer-focused experience throughout the sales journey
• Clearly explain sales processes, eligibility criteria, valuations and timescales, helping customers understand what happens at each stage
• Conduct property viewings, open days and virtual appointments where required
• Work closely with Sales Progressors and other colleagues to ensure transactions progress smoothly and efficiently
• Liaise with purchasers, solicitors, mortgage advisers and other stakeholders to resolve issues and maintain momentum
• Manage nomination and allocation processes in line with Local Authority and Section 106 requirements
• Ensure sales activity and documentation comply with internal policies, audit standards and regulatory requirements, including Anti-Money Laundering, Data Protection and the New Homes Quality Code