Hours: 32 hours per week
Salary: £22,000
Location: Home Based. Preferably in Staffordshire, Birmingham & surrounding areas.

Why join Skern Skills?

• Be part of an organisation committed to creating positive life change through learning
• Access a wide range of CPD opportunities tailored to support your professional growth
• Competitive holiday allowance, with the option to purchase additional unpaid leave
• Receive extra annual leave after two years' continuous service
• Access online GP appointments, prescriptions and physiotherapy for you and your dependants
• Enjoy 50% off stays at our residential centres for you and your family
• Free, confidential counselling and wellbeing support whenever you need it

Where you'll work

Skern Lodge Watertown
Bideford
EX39 1NG

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider
SKERN LODGE LIMITED

Training course
Sales executive (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
• Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
• Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
• Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
• Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
• Closing Sales: Be attuned to verbal and non-verbal buying-signals and move to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
• Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
• Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
• Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
• Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
• Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Throughout your apprenticeship, you will develop expertise in:

• Sales planning and pipeline management
• Customer engagement and relationship development
• Consultative selling and needs analysis
• Presenting solutions and handling objections
• Negotiation and closing techniques
• Market research and commercial awareness
• Digital sales and CRM systems
• Customer experience management
• Collaborative working across internal and external stakeholders

Desirable qualifications

GCSE in:

• English and Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

This is a home-based role. Preferred Locations: Staffordshire, Birmingham and surrounding areas.

Skern Skills is an independent training provider offering excellence in its courses & services. As an approved Main Apprenticeship provider, we offer both end-to-end apprenticeships in a number of standards as well as behavioural programmes to upskill existing employees, with the client’s values fully embedded at every stage. Operating nationally and offering bespoke packages, we’re here to provide life-changing adventures and transformative training.

Once you have successfully completed your apprenticeship, there may be the opportunity for a permanent position.

The contact for this apprenticeship is:

SKERN LODGE LIMITED

Karen Wick
karen.wick@skernskills.co.uk
01237 809469

The reference code for this apprenticeship is VAC2000046640.