Sales Apprentice

We are looking for a motivated and enthusiastic Sales Apprentices to join our team. This role is primarily customer service focused, providing an excellent foundation in customer engagement, communication, and business operations, while also offering valuable exposure to sales activities.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

As part of your apprenticeship, you will gain hands-on experience working with customers and colleagues across the business, developing the skills and knowledge needed for a successful career in sales.

Job Duties:

• Provide excellent customer service through a variety of communication channels
• Support customers with product, service and account enquiries
• Build positive relationships with customers and internal teams
• Assist with sales administration and customer follow-up activities
• Learn about our products, services and customer base
• Help identify customer needs and opportunities to promote relevant solutions
• Maintain accurate records and update business systems
• Work across different teams to gain a broad understanding of the business

Requirements:

• Ability to work well as part of a team
• Basic IT skills, including Microsoft Office applications
• Interest in developing a career in sales, customer service or business

Where you'll work:

Portobello
School Street Willenhall
West Midlands
WV13 3PW

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DERBY BUSINESS COLLEGE LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Business focused service delivery: Demonstrate a continuous improvement and future-focused approach to customer service delivery including decision making and providing recommendations or advice
• Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
• Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
• Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
• Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
• Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
• Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
• Providing a positive customer experience: Demonstrate a cost-conscious mind-set when meeting customer and the business needs
• Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
• Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
• Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
• Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
• Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
• Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
• Service Improvement: Analyse the end-to-end service experience, seeking input from others where required, supporting development of solutions
• Service Improvement: Make recommendations based on your findings to enable improvement
• Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice